All Minnesota SNUG posts

Re: Register Now: Minneapolis ITOM Visibility and Cloud Acceleration Workshops

syedmali — Tue, 13 Aug 2024 16:31:59 GMT

I am excited for the conference

Register Now: Minneapolis ITOM Visibility and Cloud Acceleration Workshops

sremerson — Mon, 29 Jul 2024 20:28:10 GMT

Hello everyone,

My name is Steve Emerson, and I am a Director of ITOM Outbound Product Management. I am reaching out to personally invite you and your colleagues to our two upcoming workshops in Minneapolis, focusing on ITOM Visibility and our Cloud Solutions. During these one-day workshops, you will hear directly from the ITOM Product Management team and can expect to walk away with improved skills and knowledge to help you realize value faster to achieve your organization’s goals. These workshops afford excellent networking opportunities with peers from other organizations across different industries and with ServiceNow product experts.

Where: Brookview Golden Valley, 316 Brookview Pkwy S. Golden Valley, MN 55426

ITOM Visibility – Tuesday, August, 13, 8:30 AM to 4:30 PM

Presented by: Steve Emerson, Charlie Elite, and Derek Kitzelman

Register here to claim your spot in the ITOM Visibility Workshop.

Learn how to use ServiceNow’s ITOM Visibility solutions to achieve complete visibility across your on-premises, cloud, and containerized resources.

ITOM Visibility Workshop topics covered include:

ITOM Visibility Overview / What’s New?
Discovery Leading Practices
Service Mapping Overview and Hands-on lab
Certificate Inventory and Management Overview and Hands-on lab
Customer Showcase / Customer Story sharing
Ask the Experts
ITOM Visibility Roadmap (what’s coming?)

Who should attend the ITOM Visibility Workshop?

IT Operations leaders
Discovery, Service Mapping, and CMDB Administrators
Security teams
Application architects
Cloud Infrastructure teams
PKI teams

Cloud Acceleration Workshop – Wednesday, August, 14, 8:30 AM to 4:30 PM

Presented by: Steve Emerson, Charlie Elite, and Derek Kitzelman

Register here to claim your spot in the Cloud Acceleration Workshop.

Learn how to use ServiceNow’s Cloud solutions to accelerate Cloud adoption while maintaining compliance standards and cost transparency.

Cloud Acceleration Workshop topics covered include:

ServiceNow Cloud Solutions Overview
Cloud Visibility Leading Practices & Hands-on Lab
Cloud Automation Overview & Hands-on lab
Cloud Cost Management Overview
Customer Showcase / Customer Story sharing
ServiceNow Cloud Solutions Roadmap (what’s coming?)

Who should attend the Cloud Acceleration Workshop?

Cloud Infrastructure teams
Cloud architects
Cloud Center of Excellence (CCoE)
Cloud Financial Operations
Cloud Operations
Cloud Regulatory and Compliance

We hope to see you there!

Knowledge 2024 Call for Content - Got questions? We have answers!

Gina5 — Tue, 06 Feb 2024 19:02:35 GMT

The Call for Content is now open and closes soon

Got questions? We have answers!

NEW this year – Ask Us Anything call series.

Join us every Wednesday to ask questions about the call for content process.

Win as Team: The ServiceNow Fantasy Football League Challenge

KateZotos — Mon, 21 Aug 2023 17:03:21 GMT

Are you ready for some football?

Join us on Tuesday, September 5th for the latest ServiceNow virtual event to find out! NFL and fantasy football expert, Matt Lutovsky of The Sporting News, will share tips and insights for drafting the best possible fantasy rosters. Ensure your team is best positioned to dominate the competition with insights on the latest NFL news, rankings, and draft strategies.

Following the “Win as a Team” theme, we’ll follow Matt’s engagement with a Customer Workflow demonstration that will highlight how partnering with ServiceNow will help your organization blitz customer disruption and ensure that you always score the extra point!

After the event, we’ll launch our second annual ServiceNow Fantasy Football League Challenge!

Join our league and create new Fantasy lineups each week to win great prizes including Fanatics gift cards, signed memorabilia, and the grand prize: two tickets to any NFL game for the 2024-2025 Regular Season.

Get in the game! Register today!

Re: Low Code Innovation Workshop - Eagan Community Center - Eagan, MN - 4/26 Join us by Registering!

syedmali — Mon, 27 Feb 2023 22:09:31 GMT

Hello David. This workshop is free to attend 🙂

Re: Low Code Innovation Workshop - Eagan Community Center - Eagan, MN - 4/26 Join us by Registering!

David Neustadt1 — Mon, 27 Feb 2023 22:05:19 GMT

Hello,

Is there a cost component to this workshop? Or is it free to attend. Thanks

Re: Low Code Innovation Workshop - Eagan Community Center - Eagan, MN - 4/26 Join us by Registering!

syedmali — Sat, 25 Feb 2023 00:15:54 GMT

I am very hyped 🙂

Low Code Innovation Workshop - Eagan Community Center - Eagan, MN - 4/26 Join us by Registering!

Olivia Rennicks — Thu, 23 Feb 2023 22:50:51 GMT

We’re hosting an event to demonstrate how organizations can ignite enterprise-wide innovation with automation and low code, and it’d be great if you could join us.

On April 26th, in Eagan, MN, at the Eagan Community Center, we’ll explore how leading organizations are reimagining their approach with App Engine, so you can build a strategy that makes your world of work better for everyone.

No experience with App Engine? No problem! You’ll learn how to identify processes ripe for optimization, practice ideation and rapid low-code app creation techniques—and even build your very own app!

Save your spot today, and please let me know if you have any questions - (Olivia.Rennicks@servicenow.com).

Overview:

This is a full-day hands-on low-code innovation workshop for attendees to see how enterprises are reimagining their approach to automation and app dev with ServiceNow’s Creator Workflows. Start 9:00 am CT, End: 4:30 pm CT (Breakfast, Lunch, and prizes will be served!)

What attendees will learn:

Learn how to identify the right problems to solve in their enterprise with low code
Hear and see successful customer examples of how companies are driving rapid innovation at scale with ServiceNow’s low-code App Engine
Practice ideation and rapid low-code app creation techniques that focus on making the world of work, work better for people. Design and build their very first low-code app!

We hope you can attend! Please note seats are limited

Calling all customers! Submit your story for Now at Work today!!

carolinecampbel — Tue, 03 Aug 2021 18:47:29 GMT

Calling all ServiceNow customers! We're on the hunt for your stories to showcase in our fall virtual event, Now at Work. Submit your story today. We look forward to hearing how you are changing the world of work with ServiceNow! https://lnkd.in/g9pqumu

Join us at the Future of Work Event in Minneapolis!

tracyo_brien — Mon, 06 Aug 2018 18:44:44 GMT

Are You Ready for the Future of Work?

Join us on September 19th in Minneapolis to discover what the future of work holds for your organization. You’ll connect with peers and product experts, immerse yourself in future‑focused keynotes and breakout sessions, and discover new ways to:

Automate workflows on a modern cloud platform
Work effortlessly across teams, silos, and systems
Create consumer‑like work and customer experiences
Use machine learning to simplify complex processes

Click here to learn more and to register!

Visit the SNUG booth at K18!

tracyo_brien — Tue, 08 May 2018 17:53:29 GMT

Visit the SNUG booth in the Customer Success Expo in the Community Lounge area to pick up your SNUG ribbon!

Employee-centric user life cycle management

jayavigneshredd — Mon, 25 Dec 2017 19:18:18 GMT

We live in the age of Uber, Airbnb, and Zappos, where each rules their respective market thanks to the impeccable customer experience they offer. When you think about it, the relationship between employees and the organization they are employed at isn't very different from a customer's interaction with a particular brand or product. Employees often tend to expect a consumer-level experience at work, but rarely end up receiving this type of support because traditional HR and IT service delivery models are ill-equipped to deliver on this front.

Studies reveal that the majority of the workforce decides within the first 6 months of employment whether or not they want to stay at a company. However, employees who go through a structured onboarding program are more likely to stay. Poor talent attraction and high turnover rates cost organizations millions of dollars every year, and employee satisfaction lies at the center of this issue.

So what does it take to create an all-inclusive, employee-centric onboarding program?

Every industry has its own dynamic that determines the framework on which to build a modern employee and HR experience. For enterprises that manage IT requests from their service desk and maintain their Active Directory infrastructure on a different platform, integrating these two tools can help streamline employee onboarding and improve employee satisfaction.

We've integrated ADManager Plus, or our Active Directory management solution, with popular help desk ServiceNow to help IT help desks redefine employee productivity, lower operating costs, and improve their overall administration through a consistent system of engagement. The ServiceNow and ADManager Plus integration improves employees' IT service experience in three simple steps.

Step 1: Making a great first impression—employee onboarding

Streamlining the administrative and provisioning aspects of onboarding is a great place to start when you're looking to implement employee-centric onboarding. For a faster, more efficient, and user-friendly experience, it's important that all required cloud applications, along with Active Directory accounts, are available to use from the get-go.

User onboarding doesn't have to be painful, time-consuming, or complicated. You can save significant engineering time using the department and roll-specific User Creation Templates that come prepackaged in the ServiceNow-ADManager Plus integration. Doing so gives HR requesters independence and frees them from complex orchestrations. When HR makes a user provisioning service request, the dynamic input fetching module proactively collects critical AD attribute data from their request, paving the way for error-free account creation across Active Directory, Exchange, Office 365, G Suite, and Skype for Business.

Step 2: Postboarding goes a long way—transition management

The employee life cycle includes several phases, such as role changes, transfers, promotions, and relocations, all of which demand high-priority service delivery. To make these transition processes seamless, the reprovisioning process should include templates for different positions based on roles, designations, and departments. The ServiceNow-ADManager Plus integration drives standardization, improves efficiency, and helps you maintain compliance by offering reprovisioning templates right in the ServiceNow console.

Step 3: Smooth deprovisioning—employee offboarding

The last phase of a user's life cycle is when the employee leaves the organization. During their tenure, they'd have received access to multiple services and applications. The biggest challenge for your IT department would be to revoke all of these permissions without causing a hassle to the leaving employee. Offboarding performed through the ADManager plug-in for ServiceNow is simple and smooth thanks to the Disable and Delete policy working in the background. To ensure that the every last attribute, access, and permission is wiped clean, including Office 365 licenses and access to G Suite apps, try ADManager Plus' ServiceNow plug-in.

What's more?

Your technicians can easily and securely resolve password reset requests, reduce idle time, and ensure smooth business operations by accessing ADManager Plus' AD management features right from ServiceNow. Use this integration to:

â—� Improve service delivery, simplify AD management, and increase IT efficiency.

â—� Eliminate onboarding backlogs.

â—� Provide employees with the ability to request password resets and instant account unlocks.

â—� Standardize data entry to eliminate human error.

â—� Perform efficient identity management and accurate user offboarding.

â—� Say goodbye to sluggish and unfriendly legacy tools.

Key integration highlights

â—� Streamline user onboarding. Gain the combined strength of ServiceNow and ADManager Plus for a tactical advantage in scaling your onboarding to an enterprise level.

â—� Implement more efficient identity management and accurate offboarding processes with this extended integration.

Our ServiceNow-certified ADManager Plus app is now available in the ServiceNow store. Kick-start your evaluation with a free 30-day trial of ADManager Plus. You can also learn more about this integration here.

ServiceNow for the Avaya User

ajprokop — Mon, 11 Dec 2017 15:36:15 GMT

An Imperfect Word

Software crashes. Electronic components overheat and burnout. Mechanical systems fail. Shipments get lost. Customers become irate. In short, no matter how much disaster planning we do and how many fail-safes we implement, issues, problems, and/or disasters will always be a part of day-to-day business life.

Growing Pains

As organizations grow, add new product lines, hire employees, expand into new regions, and generally carry on the day-to-day business of staying in business, incident management becomes a daunting task. It is imperative to assign the right resources to the most pressing problems in a timely manner while preventing "fire drills" that interrupt and stifle productivity. The failure to properly manage incidents can lead to reduced customer satisfaction, overworked employees, safety issues, product flaws, and a loss of revenue.

To solve the problem of incident management, enterprises are turning to ServiceNow. Not only do ServiceNow applications consolidate incident reporting into a single, highly available database, but they track those incidents from cradle to grave.

Avaya Breeze Integration

The Avaya Breeze^{^TM} platform is an integrated environment providing capabilities that extend across both the Unified Communications space and the Contact Center space to allow Breeze Snap-Ins (i.e. Breeze applications) to be built in a way that reflects real business processes and customer requirements, rather than technology silos.

Arrow Systems Integration (Arrow SI) has developed software that allows the benefits of ServiceNow to be easily integrated into Breeze Snap-Ins. Snap-In developers simply drag the ServiceNow tasks onto the Engagement Designer palette to create workflows that add ServiceNow incident reporting (create, retrieve, update, and delete) to Breeze's existing toolkit of web services, telephony, SMS and email notification, decision logic, database access, and work assignment services.

Combined with Arrow SI's Internet of Things (IoT) tasks, enterprises can now create extremely powerful solutions that blend communications workflow management with ServiceNow cloud incident reporting.

Use Cases

The use cases for incident reporting within a Breeze workflow are nearly infinite. Examples include:

Data access failures
Error conditions from cloud services
Communications failures
Abnormal conditions detected by IoT sensors

Using Incident Reporting from Arrow Systems Integration, problems can be reported, technicians dispatched, contact center agents engaged, etc. The ultimate result is that issues are automatically detected, reported, and managed. This leads to quick resolution times with minimal to no loss of service.

Arrow Systems Integration

For more information on the Arrow Insight Breeze Incident Reporting Services or Arrow Systems Integration, contact us at advisoryservices@arrowsi.com.

855-732-7769

WEBINAR: How to Achieve ServiceNow Roadmap Success

aileenmcmanus — Mon, 25 Sep 2017 16:27:41 GMT

You have a strategy for OCM, now how do you execute on it? Our VP of Business Transformation, Steven St. Germain has the answer!

Steven will be walking you through the tactical steps that are critical to creating, executing on, and governing a winning ServiceNow roadmap that will transform your enterprise.

You'll learn how to:

Create a world-class ServiceNow Roadmap
Fold time with a Roadmap
Communicate it to your organization
Govern implementation

Register Today:

https://www.crossfuze.com/webinarseries_servicenow-roadmap/

Crossfuze Webinar Series - Top 10 Competencies of the Modern IT Leader with Martha Heller

aileenmcmanus — Tue, 19 Sep 2017 14:33:19 GMT

SPECIAL GUEST: Martha Heller, IT executive recruiter and author of The CIO Paradox and Be the Business: CIOs in the New Era of IT

"Communication," "business acumen," and "relationship building" are all familiar entries on every "Top IT Executive Skills" list ever written. While these attributes continue to be important, in our current climate of risk, innovation and IT opportunity, they are just a drop in the bucket. The modern IT executive must be capable of so much more.

In this newly updated presentation, Martha Heller, an IT executive recruiter and author of The CIO Paradox and Be the Business: CIOs in the New Era of IT presents a list of new skills critical to every senior IT professional today. Drawing on personal interviews with hundreds of successful CIOs, Heller offers case studies, anecdotes, advice and impressions to arm attendees with the skills they need to lead their companies into the future.

We hope you can join us for this special edition of the Services Reimagined Webinar Series!

Learn how chatbots can better serve your ServiceNow users - Come see us at booth #613 at #Knowledge17 for more details!

doneiling — Thu, 04 May 2017 13:35:54 GMT

21 Ways Chatbots Can Help Your Business (That Aren't Customer Service)

doneiling — Thu, 20 Apr 2017 13:55:58 GMT

Chatbots are most well known for being customer service aids, or being able to answer someone's questions about a specific product or service. But did you know that they are much more capable than just that? Here is a list of 21 different chatbots that you can use for your business.

CRM
CRM Bot can help you take notes, check client contact information, set up appointments, and upload related documents so that you won't have to search for that said client or vendor in your integrated CRM.
Help Desk/Ticket Creation
Phone not working? You can jump into a conversation with a Service Management Bot and let it know that you can't make or receive phone calls. If you'd like to see an example of ticket creation with a bot in action, check out this video we did of our own personal chatbot, snowBOT.
Human Resources
Whether you need to call in sick, schedule time off, submit your time sheets, or check your time off balance, the HR Bot can provide all of your Human Resources needs. The HR Bot is even able to access a company's Knowledge Base to answer questions about policies, benefits, and how-to guides.
Time Clocks
Don't want to deal with the hassle of punch cards or spreadsheets? Utilize a Time Clock Bot to let them know you're at work, on lunch, or headed home.
Printing
Quickly submit photos or documents to a Printing Bot to get it printed at the printer of your choice without having to fight drivers.
Finances
A Finance Bot will be able to notify you of any spending on your account, balance alerts, and give you information about specific transactions. Perfect for those who use company cards.
Expenses
Similar to a Finance Bot, an Expense Bot helps you store your receipts, expenses, mileage, and other pertinent information that you can be reimbursed for by the company.
Company-wide Updates
Have employees all around the country (or world)? Use an Update Bot to alert them of time sensitive or important company information.
Travel
What flights are available to Fiji on December 2nd? A Travel Bot will help you coordinate schedules, book arrangements, and keep track of all of your travel details whether it be for business or pleasure.
SCRUM
Allows your employees to have quick stand-up reminders without having to meet in person (or via teleconference). The SCRUM Bot can ask you basic questions, such as: "What did you do yesterday?" or "What will you be doing today?"
Scheduling
Rather than searching through multiple calendars to make sure that all participants of a meeting or event are available, the Scheduling Bot can do that research for you in seconds and tell you the most optimal times for all attendees.
Events
Register for an event, get your ticket, get updates on the event, and stay up-to-date with the latest changes. The Events Bot can even provide you with directions, nearby amenities, and coupons for participating businesses.
News Alerts
If your company relies on news articles (or if you just enjoy being current), you can set up a News Bot to send you daily stories as well as breaking news.
Analytics
Receive up-to-date analytics reports from Google and other analytics pages. Analytics Bot is also able to answer any questions you may have regarding said report, such as traffic source, click through rate, and more.
Personal Assistant
Have trouble remembering things or just need a place to dump all of your thoughts? The Personal Assistant Bot is there to be your electronic To-Do List. It can remind you of deadlines, phone calls that need to be made, and the status of any standing projects.
Food & Delivery
For those days where you just can't get away from your desk, the Food & Delivery Bot is there to order your lunch to your specifications, arrange for delivery, and even pay for services.
Legal Document Review
If you're not fluent in Legal Lingo, the Document Review Bot will translate it into plain English. It can also provide advice to simple questions or direct you to someone who can answer more detailed or sensitive topics.
Marketing
Effortlessly manage your multi-channel marketing campaigns with the Marketing Bot. Whether it be LinkedIn, Instagram, AdWords, or any other platform, the Marketing Bot will record and update you on any statistics as well as generate reports.
Recruiting
Upload or receive candidate resumes while providing an immediate confirmation to the candidate. The Recruiting Bot can answer any relevant question about job roles and company information, saving recruiters time and energy.
Stock Market
The Stock Market Bot sends live notifications of any changes in a company's stock.
Dictionary
Stuck on a word and not sure what it means? Hop over to your Dictionary Bot to get the answer. Similarly, you can utilize a chatbot as a thesaurus to find synonyms or antonyms of specific words.

Are you curious about how a chatbot can get your business to the next level? You can reach out to one of our experts for a no-pressure discussion. You can even do so over lunch, on us. Learn more here.

AuditNow as a positive disruptive force and where we're headed? C5Now?

JohnJasinski — Fri, 05 Sep 2014 13:24:43 GMT

On a note related to audit / assurance costs, ISACA is now making full audit templates in word.doc format available to its members for free. The comprehensive content can allow process owners and managers access to the same approach advocated for use by CISA qualified auditors.

To date, only the governance domain in the process reference model has been released. Go to ISACA.ORG - search on audit/assurance programs. The Process Assessment Model and Self-Assessment books are already out In ISACAs bookstore.

This could signal an interesting industry development potentially positioning IT Audit to become a positive disruptive force with significant impact on expectations for process people.

An obvious next step is to load the audit content into ServiceNow. Think assigning tasks to stakeholders to respond to inquiries. Audit results on a Homepage. All scoping - assessment - communication within a single system of engagement. ISACAAudit Plugin? This can happen now. ISACA is offering ServiceNow a license for COBIT 5 for $50,000. for unlimited commercial reuse. Individual can use the content for free with an ISACA membership.

As for silos, the emerging direction is clear. Functional specialties will continue to use specific approaches but they will work together in harmony supported by an overarching umbrella. A single integrated business framework, covering the enterprise end to end, and enabling a holistic approach. Easy. COBIT5 Plugin? See audit above. Use the approach you get graded on.

Could Luddy and Slootman and SN sales close more deals offering the automation of additional good practices and professional association IP? The current model was born from ITIL / ITSM. PM, SDLC, KT are adds. Trend is clear. Opportunity and direction obvious. Standardize process and integrate data. Penetrate the enterprise. Sell more seats.

Brainstorms: provide automated support for Six Sigma Greenbelt projects. All DMAIC in one system. Support improvements in every process. Want to get deeper in HR? Skills for the Information Age (SFIA). License and data load is easy. DEVOPS - license and load the guidance. Marketing plan and legal templates? ISOs? XYZ same. Think accelerators or Plugins.

This blog entry is to encourage SN to license and load more good practices and professional association IP. How many and how fast you can load will help drive your sales numbers. We know what the customer is doing in every domain and the specifics of the approaches. Build it and they will buy. More Plugins. And one more thing ... you can do this NOW.

please hit the Like button if you agree.

Accelerate industrialization.

Self-Assess Your Processes Capability

JohnJasinski — Wed, 27 Aug 2014 17:59:58 GMT

How capable are your ITSM processes? Do they meet the needs of the business? ISACA has released a Self-Assessment Guide: Using COBIT 5. The publication and tool kit are free to ISACA members. Ask your audit team to share. The tool kit.xls contains self-assessment templates for 37 processes including all ITSM (ITIL) processes. Tell all your process people and managers. The price is right.

The COBIT self-assessment is a simplified approach to performing an assessment that is not evidence-based, does not require an independent or certified assessor and can be done by a process owner or manager, or enterprise management, as a precursor to a more formal assessment. A self-assessment can identify process gaps that require improvements in advance of a formal assessment; it can be done for a relatively small investment and assists enterprise management in setting target capability levels. The approach is consistent with using ISO15504 with a COBIT 5 process reference model to determine process capability. ISACA is also making available full audit / assessment word.doc templates for all management and governance processes.

A self-assessment can provide great input for your ITSM Continual Service Improvement plan. With proper licensing you can load the self-assessment content into ServiceNow creating regular tasks for your process owners; survey and reports / gauges for use on a Process Capability Homepage. Show off all your good work and improvement progress.

Re: Anyone using the ServiceNow Altiris Integration plugin?

Sarah50 — Thu, 14 Jun 2012 16:30:48 GMT

Thanks

Matt! Great to see you to by the way! Take Care.