https://www.servicenow.com/community/agent-chat-routing-and-sidebar/what-is-the-label-history-related-list-in-the-application/m-p/3037920#M500 <P>Dear guys,<BR /><BR />I would like to know the purpose of the Label History-related list in the Modules.<BR />Could you please let me know your idea?<BR />Please refer to the screenshot below.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="PhuongThao_0-1725610311254.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/384067i1B242A71441CE4C2/image-size/medium?v=v2&amp;px=400" role="button" title="PhuongThao_0-1725610311254.png" alt="PhuongThao_0-1725610311254.png" /></span><BR /><BR />Thanks and Regards,</P><P>&nbsp;</P> Fri, 06 Sep 2024 08:12:32 GMT Phuong Thao 2024-09-06T08:12:32Z https://www.servicenow.com/community/agent-chat-routing-and-sidebar/what-is-the-label-history-related-list-in-the-application/m-p/3037920#M500 <P>Dear guys,<BR /><BR />I would like to know the purpose of the Label History-related list in the Modules.<BR />Could you please let me know your idea?<BR />Please refer to the screenshot below.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="PhuongThao_0-1725610311254.png" style="width: 400px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/384067i1B242A71441CE4C2/image-size/medium?v=v2&amp;px=400" role="button" title="PhuongThao_0-1725610311254.png" alt="PhuongThao_0-1725610311254.png" /></span><BR /><BR />Thanks and Regards,</P><P>&nbsp;</P> Fri, 06 Sep 2024 08:12:32 GMT https://www.servicenow.com/community/agent-chat-routing-and-sidebar/what-is-the-label-history-related-list-in-the-application/m-p/3037920#M500 Phuong Thao 2024-09-06T08:12:32Z https://www.servicenow.com/community/agent-chat-routing-and-sidebar/what-is-the-label-history-related-list-in-the-application/m-p/3038473#M501 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/126216">@Phuong Thao</a>&nbsp;,</P> <P>&nbsp;</P> <P>This is basically a record entry in the&nbsp;label_history table, when ever you access this module it woud increase the reference count.</P> <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HemanthM1_0-1725641644016.png" style="width: 999px;"><img src="https://www.servicenow.com/community/image/serverpage/image-id/384173i78AD4293B63F6918/image-size/large?v=v2&amp;px=999" role="button" title="HemanthM1_0-1725641644016.png" alt="HemanthM1_0-1725641644016.png" /></span></P> <P>&nbsp;</P> <P>This table is used to track tags.</P> <P>&nbsp;</P> <P>Hope this helps!!!</P> <P>&nbsp;</P> Fri, 06 Sep 2024 16:57:34 GMT https://www.servicenow.com/community/agent-chat-routing-and-sidebar/what-is-the-label-history-related-list-in-the-application/m-p/3038473#M501 Hemanth M 2024-09-06T16:57:34Z https://www.servicenow.com/community/agent-chat-routing-and-sidebar/what-is-the-label-history-related-list-in-the-application/m-p/3040429#M502 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/430450">@Hemanth M</a>&nbsp;<BR />Thanks for your answer.<BR />Very helpful!</P> Tue, 10 Sep 2024 05:59:36 GMT https://www.servicenow.com/community/agent-chat-routing-and-sidebar/what-is-the-label-history-related-list-in-the-application/m-p/3040429#M502 Phuong Thao 2024-09-10T05:59:36Z