Service Portal Configuration from ui builder

Sravani36 — Sun, 01 Mar 2026 16:29:05 GMT

Hi All,

while creating a Portal using UI Builder (Now Experience / Portal App Shell) and I’m stuck trying to update the top navigation items.

In my portal header, I see three items: Menu 1, Menu 2, and Direct action. When I open the dropdowns, I only see placeholder links like “Menu Item 1.1 / 1.2”, etc. I need to replace these with my real links

Could anyone help me Where are Menu 1 / Menu 2 / Direct action items actually configured for a Portal App Shell experience?

Any guidance on the exact table/module/record to edit (or how to locate the menu record being used) would be super helpful.

Thanks!
Sravani

Re: Service Portal Configuration from ui builder

Daniel Draes — Mon, 02 Mar 2026 07:13:55 GMT

Check this repo:
https://github.com/ServiceNowDevProgram/Menu-Generating-Operations-Program-Widget-Custom-Component

question Service Portal Configuration from ui builder in App Engine forum

Service Portal Configuration from ui builder

Re: Service Portal Configuration from ui builder