https://www.servicenow.com/community/app-engine-forum/reply-emails-removing-the-thread/m-p/3535859#M10476 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/146223">@Gus Navas</a>&nbsp;</P><P>&nbsp;</P><P>If it is for agent of CSM , then refer&nbsp;<A href="https://www.servicenow.com/docs/r/customer-service-management/enable-email-response-from-case.html" target="_self">Disable email responses from the case activity stream</A>&nbsp;</P><P>&nbsp;</P><P>else refer:&nbsp;<A href="https://www.servicenow.com/community/itsm-forum/how-to-hide-specific-email-from-activity-logs/m-p/852227" target="_blank">https://www.servicenow.com/community/itsm-forum/how-to-hide-specific-email-from-activity-logs/m-p/852227</A></P><P>&nbsp;</P><P>&nbsp;</P> Sat, 02 May 2026 03:33:47 GMT Tanushree Maiti 2026-05-02T03:33:47Z https://www.servicenow.com/community/app-engine-forum/reply-emails-removing-the-thread/m-p/3535716#M10475 <P>How do I remove the thread of a reply email before it is written to the activity log?</P> Fri, 01 May 2026 19:17:22 GMT https://www.servicenow.com/community/app-engine-forum/reply-emails-removing-the-thread/m-p/3535716#M10475 Gus Navas 2026-05-01T19:17:22Z https://www.servicenow.com/community/app-engine-forum/reply-emails-removing-the-thread/m-p/3535859#M10476 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/146223">@Gus Navas</a>&nbsp;</P><P>&nbsp;</P><P>If it is for agent of CSM , then refer&nbsp;<A href="https://www.servicenow.com/docs/r/customer-service-management/enable-email-response-from-case.html" target="_self">Disable email responses from the case activity stream</A>&nbsp;</P><P>&nbsp;</P><P>else refer:&nbsp;<A href="https://www.servicenow.com/community/itsm-forum/how-to-hide-specific-email-from-activity-logs/m-p/852227" target="_blank">https://www.servicenow.com/community/itsm-forum/how-to-hide-specific-email-from-activity-logs/m-p/852227</A></P><P>&nbsp;</P><P>&nbsp;</P> Sat, 02 May 2026 03:33:47 GMT https://www.servicenow.com/community/app-engine-forum/reply-emails-removing-the-thread/m-p/3535859#M10476 Tanushree Maiti 2026-05-02T03:33:47Z https://www.servicenow.com/community/app-engine-forum/reply-emails-removing-the-thread/m-p/3535873#M10477 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/146223">@Gus Navas</a>&nbsp;,<BR />Please check the following threads :<BR /><BR /><A href="https://www.servicenow.com/community/itsm-forum/remove-original-message-text-from-a-comment-added-by-e-mail/td-p/606319" target="_blank">https://www.servicenow.com/community/itsm-forum/remove-original-message-text-from-a-comment-added-by-e-mail/td-p/606319</A><BR /><BR /><A href="https://www.servicenow.com/community/itsm-forum/how-to-hide-specific-email-from-activity-logs/m-p/852227" target="_blank">https://www.servicenow.com/community/itsm-forum/how-to-hide-specific-email-from-activity-logs/m-p/852227</A><BR /><BR /><A href="https://www.servicenow.com/community/developer-forum/hide-sent-received-email-from-the-activity-log-formatter-based/m-p/2160072" target="_blank">https://www.servicenow.com/community/developer-forum/hide-sent-received-email-from-the-activity-log-formatter-based/m-p/2160072</A><BR /><BR /><STRONG>Please mark helpful and correct answer if it's worthy for you.</STRONG><BR /><BR /></P> Sat, 02 May 2026 04:10:50 GMT https://www.servicenow.com/community/app-engine-forum/reply-emails-removing-the-thread/m-p/3535873#M10477 abirakundu23 2026-05-02T04:10:50Z