https://www.servicenow.com/community/app-engine-forum/major-incident-management/m-p/3055555#M5454 <P>In the MIM , I have added the Probable Cause in the dailog box that appears after clicking on both Propose and Promote to Major Incident Ui action . In the form view it is populating the previous of probable cause if there are any. But when i am trying to Use Promote to Major Incident in Workbench View ,its not taking the values from previous .<BR />what might be reason . I have configure UI pages and Ui actions taking reference of Business Impact field .But Probable Cause field is not working properly . What might be reason</P> Wed, 25 Sep 2024 11:24:08 GMT ramba-hites 2024-09-25T11:24:08Z https://www.servicenow.com/community/app-engine-forum/major-incident-management/m-p/3055555#M5454 <P>In the MIM , I have added the Probable Cause in the dailog box that appears after clicking on both Propose and Promote to Major Incident Ui action . In the form view it is populating the previous of probable cause if there are any. But when i am trying to Use Promote to Major Incident in Workbench View ,its not taking the values from previous .<BR />what might be reason . I have configure UI pages and Ui actions taking reference of Business Impact field .But Probable Cause field is not working properly . What might be reason</P> Wed, 25 Sep 2024 11:24:08 GMT https://www.servicenow.com/community/app-engine-forum/major-incident-management/m-p/3055555#M5454 ramba-hites 2024-09-25T11:24:08Z https://www.servicenow.com/community/app-engine-forum/major-incident-management/m-p/3056252#M5461 <P>Are you using App Engine Studio to do this work? This sounds like it maybe outside in green Studio or the Platform.</P> <P>&nbsp;</P> <P>Have you tried asking this question in the Incident Management forum?</P> <P><A href="https://www.servicenow.com/community/incident-management-forum/bd-p/incident" target="_blank">https://www.servicenow.com/community/incident-management-forum/bd-p/incident</A>&nbsp;</P> Wed, 25 Sep 2024 20:59:45 GMT https://www.servicenow.com/community/app-engine-forum/major-incident-management/m-p/3056252#M5461 WORKFLOW-COWBOY 2024-09-25T20:59:45Z