question Scripting issues when creating a new inbound email action - automated incident creation in App Governance forum

Scripting issues when creating a new inbound email action - automated incident creation

AHMMAMW — Tue, 15 Apr 2025 21:33:45 GMT

I'm attempting to create a new email workflow for an expansion that is needed in our instance. This instance was built several years ago and underwent customization at that time, and so I am not fully familiar with the intricacies of it. The issue I've currently come across has to do with inbound email actions, as I'm attempting to create a new one which I expected to be very straightforward but I cannot get the scripting text box to be visible.

Within the "Personalize Form" menu the box for Script is checked, and greyed out, but it is not visible to enter a script into.

Re: Scripting issues when creating a new inbound email action - automated incident creation

GopikaP — Wed, 16 Apr 2025 05:30:05 GMT

Hi @AHMMAMW , could you please share some screenshots to get better understanding of your requirement?

Re: Scripting issues when creating a new inbound email action - automated incident creation

Shree_G — Wed, 16 Apr 2025 06:14:50 GMT

Hello @AHMMAMW ,

Confirm if the "Action Type" is Record Action and NOT Reply Email.

Re: Scripting issues when creating a new inbound email action - automated incident creation

Ankur Bawiskar — Wed, 16 Apr 2025 06:32:48 GMT

@AHMMAMW

Did you try to clear instance cache using cache.do and then logout and login again?

If my response helped please mark it correct and close the thread so that it benefits future readers.