question Re: Call Client callable script include at BR in Champions Community forum

Call Client callable script include at BR

Lucky1 — Thu, 24 Apr 2025 11:41:09 GMT

Hello all,

I have created a Script Include and written two functions in it.

one for when Impact on Incident changes, and the other one is when urgency changes.

So, I have created two on Change client scripts and calling the corresponding functions in it using Glide Ajax.

So, now whenever we change the Impact or Urgency, on the form, I am setting up the Priority using these two On Change client scripts.

Now, if the Incident is created from Portal side, and if the Impact is 1 and Urgency is 1, then I need to set the Priority to 1.

So, how can I call these two functions in the BR script?

Regards,

Lucky

Re: Call Client callable script include at BR

J Siva — Thu, 24 Apr 2025 11:47:01 GMT

Hi @Lucky1
Follow the below community post with similar requirement.
https://www.servicenow.com/community/itsm-forum/call-client-callable-script-include-from-business-rule/td-p/568633/page/2

Regards,
Siva

Re: Call Client callable script include at BR

Mohit Kaushik — Thu, 24 Apr 2025 12:00:16 GMT

Hi @Lucky1 as the link shared by @J Siva will solve your query, however, you need to modify your function in the script include.

But I would suggest you to create data lookup rules in your instance to handle these cases, You can define the matrix like on what conditions you want the values to to be set to the Priority field. And with that it should automatically make the changes and this should work from any where. And this can be done just with the configurations.

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/field-administration/reference/r_CreateCustomDataLookups.html

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/task-table/concept/c_DataLookupRules.html

https://www.servicenow.com/docs/bundle/yokohama-platform-administration/page/administer/field-administration/concept/c_DataLookRecMatchSupport.html

Above links will help you understand more about data lookup rules and how to create them.

Re: Call Client callable script include at BR

Lucky1 — Thu, 24 Apr 2025 12:30:14 GMT

Hello SIva,

My script include name is: Inc_scripts (this is Client callable)

functions inside it are:

1. getImpact:function( ){

2. getUrgency:function( ){

Now can you please tell me how to call these two functions in my BR.

Regards,

Lucky

Re: Call Client callable script include at BR

Ankur Bawiskar — Thu, 24 Apr 2025 12:30:40 GMT

@Lucky1

you can use same function of that client callable script include and make it call from client side GlideAjax and also from any server side.

the way how parameters are passed & accessed will vary and need to be tweaked.

this syntax should help you

getIncidents: function(problemId) { var probSysId = JSUtil.nil(problemId) ? this.getParameter('sysparm_sys_id') : problemId; // now the probSysId can contain value either coming from ajax or from any server side code },

Client Callable and Server Callable Script Includes (in one!)

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Call Client callable script include at BR

Lucky1 — Thu, 24 Apr 2025 12:34:08 GMT

Hello ANkur,

Already, the both functions are called in On change CS, using GLide AJax and they are working fine at Clien side,

Now I want to make use of two functions a Business rule.

My script include name is: Inc_scripts (this is Client callable)

functions inside it are:

1. getImpact:function( ){

2. getUrgency:function( ){

Please help

Regards,

Lucky

Re: Call Client callable script include at BR

Ankur Bawiskar — Thu, 24 Apr 2025 12:46:48 GMT

@Lucky1

syntax to call from server side is this i.e. from Business rule

new scriptIncludeName().getImpact(sendValueHere);

new scriptIncludeName().getUrgency(sendValueHere);

But the functions need to be enhanced in script include as well so that it works from both side client and server

So you will have to update like this in script include

getImpact: function(impact) { var impact = JSUtil.nil(impact) ? this.getParameter('sysparm_impact') : impact; // now the probSysId can contain value either coming from ajax or from any server side code }, getUrgency: function(urgency) { var impact = JSUtil.nil(urgency) ? this.getParameter('sysparm_urgency') : urgency; // now the probSysId can contain value either coming from ajax or from any server side code },

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Call Client callable script include at BR

Lucky1 — Thu, 24 Apr 2025 13:05:18 GMT

Hi ANkur,

It's a bit confusing for me.

Can you please correct my code.

My Script Include:

Name: Inc_scripts

Client callable : true

Script:

getImpact:function( ){

var impact = this.getParameter('sysparm_impact');

var urgency = this.getParameter('sysparm_urgency');

var id = this.getParameter('sysparm_id'); //here I am getting the Inc sys_id

var gr = new GlideRecord('incident');

gr.addQuery('sys_id', id);

gr.query();

if(gr.next()){

if(urgency == 1 && impact == 1){

return 1;

}

else if{urgency == 1 && impact == 2){

return 2;

}

////////////////////////////////////////////////////////////////////////////////////////////////////

My Business Rule:

Name: Set Priority

Before update

Script:

var priority = current.priority;

var urgency = current.urgency;

var impact = current.impact;

if(urgency == 1 && impact == 1){

current.setValue('priority', 1);

}

........................................................... and so on

At on Change client script, I am getting the answer and setting the value to priority.

Regards,

Lucky

Re: Call Client callable script include at BR

Ankur Bawiskar — Thu, 24 Apr 2025 13:09:28 GMT

@Lucky1

update as this and it should work from both the side i.e. client and server (BR)

getImpact: function(impact, urgency, id) { var impact = JSUtil.nil(impact) ? this.getParameter('sysparm_impact') : impact; var urgency = JSUtil.nil(urgency) ? this.getParameter('sysparm_urgency') : urgency; var id = JSUtil.nil(id) ? this.getParameter('sysparm_id') : id; var gr = new GlideRecord('incident'); gr.addQuery('sys_id', id); gr.query(); if (gr.next()) { if (urgency == 1 && impact == 1) { return 1; } else if { urgency == 1 && impact == 2) { return 2; } } },

Now you can call it like this from server side

var priority = current.priority; var urgency = current.urgency; var impact = current.impact; if(urgency == 1 && impact == 1){ current.setValue('priority', 1); } var id = current.sys_id; var val = new ScriptIncludeName().getImpact(impact, urgency, id);

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Call Client callable script include at BR

Lucky1 — Thu, 24 Apr 2025 13:38:41 GMT

Hello Ankur,

It is not working in BR.

I submitted a record producer which creates Incident. So, while submitting I have given Impact as 1 and Urgency as 1, so the Priority has to be set as 1 but it set as 4, (so not working).

Please help me in correct my code:

My Script Include:

////////////////////////////////////////////////////////////////////////////////////////////////////////////////

My Business RUle:

Regards,

Lucky

Re: Call Client callable script include at BR

Ankur Bawiskar — Thu, 24 Apr 2025 13:54:56 GMT

@Lucky1

you didn't share what debugging did you perform?

I answered your question on how to make sure same function can be called from client side i.e. Ajax and also from server side

Next part you can debug by adding gs.info() statements

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Call Client callable script include at BR

VikMach — Thu, 24 Apr 2025 14:13:43 GMT

@Lucky1- Try following... without "global".

new Incident_scripts().getImpact(impact,urgency,current.sys_id); new Incident_scripts().getUrgency(impact,urgency,current.sys_id);

Let me know if that helped!

Thanks,
Vikas K

Re: Call Client callable script include at BR

Juhi Poddar — Thu, 24 Apr 2025 14:22:53 GMT

Hello @Lucky1

Try this:

Script include function:

getImpact: function(impact, urgency, id) { var impact = this.getParameter('sysparm_impact') || impact; var urgency = this.getParameter('sysparm_urgency') || urgency; var id = this.getParameter('sysparm_id') || id; var gr = new GlideRecord('incident'); gr.addQuery('sys_id', id); gr.query(); if (gr.next()) { if (urgency == 1 && impact == 1) { return 1; } else if { urgency == 1 && impact == 2) { return 2; } } }

Business Rule script:

var urgency = current.urgency; var impact = current.impact; var id = current.id; var impactNew = new Incident_scripts().getImpact(urgency, impact, id);

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

Re: Call Client callable script include at BR

Lucky1 — Thu, 24 Apr 2025 15:02:13 GMT

Hello Ankur,

The first log is coming up but the second log is not coming

Regards,

Lucky

Re: Call Client callable script include at BR

Lucky1 — Thu, 24 Apr 2025 14:54:32 GMT

Hello Juhi,

Can you please tell me what that last line of code does?

Why we are taking that script include returned value to a variable "impactNew" ?

Also, please note that, I need to call two functions in that script include but not only one.

So, can I call the second one similar to first one as you shown?

Regards,

Lucky

Re: Call Client callable script include at BR

Ankur Bawiskar — Thu, 24 Apr 2025 16:08:36 GMT

@Lucky1

In that case it means you are unable to call it

I will suggest you to check the script include is in which scope and check by adding logs in the script include function

There are numerous blogs and articles on how to effectively debug your scripts.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Call Client callable script include at BR

Lucky1 — Fri, 25 Apr 2025 03:25:15 GMT

Hello Ankur,

I will check it and come back. Thank you

Regards,

Lucky

Re: Call Client callable script include at BR

Ankur Bawiskar — Fri, 25 Apr 2025 03:27:42 GMT

@Lucky1

I believe I have answered your original question on how to make sure same function can be called from client side i.e. Ajax and also from server side

Next part you can debug by adding gs.info() statements

If my response helped please mark it correct and close the thread so that it benefits future readers.

Re: Call Client callable script include at BR

Lucky1 — Fri, 25 Apr 2025 07:23:32 GMT

Yes Ankur,

It's worked.

Thanks for your time.

Regards,

Lucky