question Re: Need help with Incident Management business rule script (Beginner) in Cloud Cost Management forum

Need help with Incident Management business rule script (Beginner)

DaramK — Mon, 21 Jul 2025 11:12:19 GMT

Hi everyone

I'm a beginner in ServiceNow development, currently learning the Incident Management module.

I would like to create a 'business rule' that automatically sets the 'Assignment Group' when the 'Category'is "Hardware".

Here’s what I’ve tried so far:

```javascript
if (current.category == "hardware") {
current.assignment_group = "Hardware Support";
}

Re: Need help with Incident Management business rule script (Beginner)

MC30 — Mon, 21 Jul 2025 11:39:18 GMT

Hi @DaramK ,

Script is not required for this however as you are new you need to know fe things. As "assignment_group" is a reference field you need to pass the "sys_id" of the assignmnet group. So, as Servicenow best practice we will not hardcode any sys_id in a code. So you need to store the sys_id of the group in a system property and call it in a business rule. Below are the steps to do it:

1. Open the required group record > right click on top of the headermenu > copy the sys_id

2. Go to System Properties > Create New > provide the name as you wish example "x_incident.group" > Type as string > and value will be the copied sys_id.

3. Below is the Business rule:

if (current.category == 'hardware') { var groupSysId = gs.getProperty('x_incident.group'); if (groupSysId) { current.assignment_group = groupSysId; }

If my response helped please mark it correct or Helpful.

Regards,

Madhuri

Re: Need help with Incident Management business rule script (Beginner)

Ankur Bawiskar — Mon, 21 Jul 2025 11:41:36 GMT

@DaramK

no scripting required.

you can use before insert/update business rule

Condition: Category == Hardware

Use Set Field Values Tab and set the group

Something like this

In your above script set the group sysId

if (current.category == "hardware") { current.assignment_group = "groupSysId"; }

If my response helped please mark it correct and close the thread so that it benefits future readers.