question Re: Is it possible to know which Business services are impacted due to a CI? in Common Service Data Model forum

Is it possible to know which Business services are impacted due to a CI?

Suggy — Wed, 11 Jun 2025 08:05:53 GMT

We have defined 'Business services' and 'Business service offerings.'

When a CI is populated on the Incident form via a monitoring tool, we want to know which 'BUSINESS SERVICE' is impacted because of that CI.

Is it possible to know?

Re: Is it possible to know which Business services are impacted due to a CI?

Ravi Peddineni — Tue, 03 Jun 2025 11:06:08 GMT

@Suggy

A short answer is yes if the application services are connected to business service offerings. May I know if this relations are set up?

Re: Is it possible to know which Business services are impacted due to a CI?

Suggy — Tue, 03 Jun 2025 11:27:49 GMT

@Ravi Peddineni I am talking about BS and not AS

Re: Is it possible to know which Business services are impacted due to a CI?

Barry Kant — Tue, 03 Jun 2025 11:51:11 GMT

Hi Suggy,

the impacted CI is related to an Application Service/Service Instance.
The Application Service/Service Instance is published for consumption via Service Offerings.
The Service Offerings contain the commitments that matters if it comes to consumption.
Business Services are a parenting level of the Business Offerings.

If the CI is not part of an Application Service/Service Instance, than it could be related to an Install Base Item, which is an CSM object today.

BR,
Barry

Re: Is it possible to know which Business services are impacted due to a CI?

TheJoeDC — Tue, 03 Jun 2025 12:51:34 GMT

@Suggy If you think about the relationships of the items, we might want to think about both rather than one or the other.

Business Services are what the users order or use ("CRM"), it provides capabilities.

The Business Service Offerings based on that defined on strata ("Dynamics CRM"), what the employees use.

The Business Service Offerings depend on Service Instances ("Dynamics Prod"), part of the Service Delivery domain.

Re: Is it possible to know which Business services are impacted due to a CI?

Suggy — Thu, 05 Jun 2025 12:12:11 GMT

Hi @Barry Kant Thanks for replying. but my question is more towards finding out which Services are impacted due to an issue with CI.

Ex - Event monitoring tool has created an incident with CI field populated with 'X' windows server. (server is crashed)

Now how do I know which of the "Business Services" are impacted due to this issue.

Re: Is it possible to know which Business services are impacted due to a CI?

Suggy — Wed, 11 Jun 2025 08:07:06 GMT

Hi @TheJoeDC Thanks for replying but that did not help. I have updated my question for more clarity. Can you please have a look and let me know if you have an answer to it?

Re: Is it possible to know which Business services are impacted due to a CI?

Barry Kant — Wed, 11 Jun 2025 08:22:35 GMT

hi Suggy,
the Business Service is the parent of the impacted Business Offerings.
Do you get the impacted Service Offerings as output of the impacted services?

Not sure what the objective is or how it is expected.
My preference would be to enable the property for impacted Service Offerings, and check in the task_service_offering table
This includes the impacted service offerings.
If you add the parent attribute in the related list (if it is not ootb) then you find the impacted Business Services.

BR,
Barry

Re: Is it possible to know which Business services are impacted due to a CI?

Suggy — Wed, 11 Jun 2025 08:43:35 GMT

Hi @Barry Kant Thank you so much for replying. I think I am getting closer to the resolution.

Few system properties were disabled.

Can you please let me know which types of CI's is expected to be shown under the related list "Impacted Services/CIs"?

Re: Is it possible to know which Business services are impacted due to a CI?

Barry Kant — Wed, 11 Jun 2025 08:50:49 GMT

Hi Suggy,

it used to by all classes extending the cmdb_ci_service table.

BR,
Barry

Re: Is it possible to know which Business services are impacted due to a CI?

Suggy — Wed, 11 Jun 2025 09:00:37 GMT

We figured out the issue. Thank you very much @Barry Kant for your inputs on this case.