question Re: CSDM 2.0 Mapped Examples for Common Software/Platforms? in Common Service Data Model forum

CSDM 2.0 Mapped Examples for Common Software/Platforms?

nickyoung — Fri, 17 Apr 2020 13:11:41 GMT

Has anyone been able to find top-to-bottom examples of common IT services that have been mapped according to the CSDM 2.0 guidance?

My browsing in the forums has turned up multiple people asking, and some saying it would be coming soon, but those posts are 6 months old and i still can't find examples.

Example -- For an organization that uses G Suite or Office365, or provides Wordpress Web Hosting for their organizations websites, what would be the obvious choices for CIs, Applications, Technical Services, Technical Service Offerings, Business Services?

Seems that common products/platforms like that would expect to be mapped the same across most organizations following the CSDM 2.0 standard.

As a straw-man example, attempted in bullet format:

Business Service: Web Services
- Business Service Offering: Web Hosting
- - Child Business Service Offering: LAMP Web Hosting
  - - Application Service: IIS Web Hosting
    - Application Service: cPanel Web Hosting
  - Technical Service Offering: Linux Server Hosting
  - Technical Service Offering: Windows Server Hosting
  - Technical Service Offering: Production MSSQL
  - Technical Service Offering: Validation MSSQL
- Parent Technical Service Offering: MSSQL Hosting
Technical Service: Database Hosting Services
Technical Service: Server Hosting Services

Same kind of question for something like G Suite or Office365....what are the Business Services, Application Services, Technical Services etc that would be pretty standard across an organization / university etc that runs that service, or provides that service to their users.

Re: CSDM 2.0 Mapped Examples for Common Software/Platforms?

Ed Laar — Sun, 19 Apr 2020 09:42:37 GMT

Hi Nick,

Example like Office 365 I always find difficult because almost nobody recognize any business service in this software sweet.

I should suggest:

Business Service = Office productivity

Application Services are ( and I am a little in doubt about this): Calendar, mail, Text processing, Spreadsheet, Presentation etc.

CI's = outlook calendar, outlook mail, word, exel, powerpoint etc.

Why my doubt? Everybody wants to register a ticket or look up a knowledge article based on word, mail etc. instead of text processing or speadsheet

Depending on where Office 365 is running that environment can be registered as seperate CI. If there is a devision between regions orTest and Prod this also can be done.

Technical Services can be related representing the service contract/service provider and SLAl.

Hope this helps and curious to other idea's

Cheers,

Re: CSDM 2.0 Mapped Examples for Common Software/Platforms?

nickyoung — Mon, 20 Apr 2020 14:19:19 GMT

"Example like Office 365 I always find difficult"

A truer statement has never been made 🙂

I was leaning towards something like you started to map out...using G Suite as an example:

Business Service: Productivity & Collaboration
- Business Service Offering: Email Services
- - Application Services: Gmail, Google Groups
  - - CIs: mail.google.com, groups.google.com
- Business Service Offering: Chat & Video Collaboration Services
- - Application Services: Google Chat, Google Meet, YouTube
  - - CIs: chat.google.com, meet.google.com, youtube.com
- Technical Service Offering: G Suite Core Services (would relate to gmail, groups, chat etc)
- Technical Service Offering: G Suite Consumer Services (would relate to youtube and other non-core services)
Technical Service: Productivity & Collaboration Suites

That's off the top of my head...not sure still if this is how the model intends on things to be set up.

Re: CSDM 2.0 Mapped Examples for Common Software/Platforms?

amititp — Wed, 22 Apr 2020 15:59:34 GMT

see if this would help:

Re: CSDM 2.0 Mapped Examples for Common Software/Platforms?

nickyoung — Wed, 22 Apr 2020 16:56:56 GMT

Not knowing much about SAP, and how that particular product/service is offered .... lemme try to correlate to O365 or G Suite....

Business Service: Productivity & Collaboration
- Business Service Offering: Email Services
- - Application Services: Gmail, Google Groups
  - - CIs: mail.google.com, groups.google.com
- Business Service Offering: Chat & Video Collaboration Services
- - Application Services: Google Chat, Google Meet, YouTube
  - - CIs: chat.google.com, meet.google.com, youtube.com
- Technical Service Offering: G Suite Core Services (would relate to gmail, groups, chat etc)
- Technical Service Offering: G Suite Consumer Services (would relate to youtube and other non-core services)
Technical Service: Productivity & Collaboration Suites

Thoughts?

Re: CSDM 2.0 Mapped Examples for Common Software/Platforms?

amititp — Fri, 24 Apr 2020 22:34:41 GMT

Hi Nick, this is how I would attempt to classify. Regards,

Re: CSDM 2.0 Mapped Examples for Common Software/Platforms?

Johnnie O_ — Wed, 21 Apr 2021 18:12:50 GMT

A little late to the part here but some thoughts on what you have laid out above:

1. In these cases there is no need for "CIs" as you have listed. The Application Service of "Google Chat" represents the application you are using, which is part of the GSuite platform and not any on-premise infrastructure.

2. The Technical Service and Technical Service Offering seem unnecessary here. The Business Service is what this should fall under as it is an IT Service published to the business.

3. Depending on you support structure the Business Service may be more aptly defined as "End User Services" since typically there is an End User Support team that handles Email, User accounts, Computers, etc.