question Re: CSDM Life cycle stage and status is not syncing/updating for newly created CIs in Common Service Data Model forum

CSDM Life cycle stage and status is not syncing/updating for newly created CIs

johnantony26683 — Mon, 15 Dec 2025 07:48:06 GMT

Hi community!

I'm using ServiceNow Yokohama version it's come to my attention that CSDM Lifecycle stage and stage status are not automatically updating for newly created CIs which involves classes like databases, business apps.
I'm aware that enabling the property csdm.lifecycle.sync.between.ci.and.asset.activated could lead to the sync happening between CIs and assets and could be problematic for CIs without assets. Is there any solution to fix this?

Re: CSDM Life cycle stage and status is not syncing/updating for newly created CIs

debendudas — Mon, 15 Dec 2025 14:33:51 GMT

Hi @johnantony26683 ,

In short —> Is there any solution to fix this?
- Not yet. This behavior is a known limitation and affects all ServiceNow releases starting from Xanadu onward.

Cause:

The root cause is the system property "Product Instance Sync (csdm.lifecycle.sync.between.ci.and.asset.activated)" being enabled. This property enforces synchronization between the lifecycle states of CIs and their associated Assets, which primarily affects CIs that are linked to assets, thus excluding non-asset CIs from updates.

Resolution:
To resolve this issue, disable the "Product Instance Sync (csdm.lifecycle.sync.between.ci.and.asset.activated)" system property. Disabling this property allows the lifecycle migration process to include logical CIs that do not have asset associations, effectively aligning the behavior with pre-Xanadu CSDM implementations.

You can refer the below links for more details:

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Re: CSDM Life cycle stage and status is not syncing/updating for newly created CIs

johnantony26683 — Mon, 22 Dec 2025 11:57:14 GMT

Business applications are not updating even after setting the aforementioned property to false.

Re: CSDM Life cycle stage and status is not syncing/updating for newly created CIs

Pavan Dileep — Wed, 14 Jan 2026 16:09:38 GMT

Hi John,

Were able to find a solution on this. I am facing a similar issue.

Re: CSDM Life cycle stage and status is not syncing/updating for newly created CIs

johnantony26683 — Thu, 15 Jan 2026 05:19:17 GMT

Hi Pavan,

Please set this property 'csdm.lifecycle.sync.between.ci.and.asset.activated' to false and also take a look at the life cycle stage and stage status mapping and especially the priority assigned to values within the same class.

At times, install status has a higher priority than operational status in defining or determining the life cycle stage and status.

Re: CSDM Life cycle stage and status is not syncing/updating for newly created CIs

Pavan Dileep — Fri, 30 Jan 2026 18:40:49 GMT

Hi John,

thanks for the reply, But I am pretty new to the CSDM module, And I am trying to understand your reply,

So just to be clear, you are talking about the LifeCycle mapping table that is available under the CSDM right. And the table I am trying to update is a business application. So what I am doing here is I have transform map on this table and I am using the IRE script in the onBefore transform script. Now when I load using this transform script, and creating a record in this table, the lifecycle stage status and lifecycle stage fields are not populating.

Re: CSDM Life cycle stage and status is not syncing/updating for newly created CIs

FYL — Wed, 04 Feb 2026 21:31:01 GMT

The default lifecycle mapping doesn't event map to Operational Status. Only Install Status.

When I create a mapping for Operational status with Operational-In Use it only works when updating Operational Status and it will update lifecycle stage and status to Operational-In Use.
But when I update Lifecycle stage and status on the form to Retired - Retired, it only updates Install Status.