question Regarding CSDM fundamentals on demand course in Common Service Data Model forum

Regarding CSDM fundamentals on demand course

ssathya — Mon, 19 Jan 2026 10:13:36 GMT

The course CSDM fundamentals on demand is showing as incomplete even though completed percentage is showing as 100% .This is due to flagged content showing for quiz.I have also attached the screenshot for your reference.

Re: Regarding CSDM fundamentals on demand course

WataruS — Tue, 20 Jan 2026 08:20:57 GMT

Hi @ssathya

I had the same issue the other day, but the problem was resolved after I created a case.
Please refer to the following when creating a case:
https://learning.servicenow.com/lxp/en/get-started-with-servicenow-university-resources/submitting-a-support-case?id=kb_article_view&sysparm_article=KB0011167

Re: Regarding CSDM fundamentals on demand course

SumanthDosapati — Wed, 21 Jan 2026 05:06:14 GMT

@ssathya

Create a support case following steps mentioned in this article.

Accept the solution and mark as helpful if it does, to benefit future readers.
Regards,
Sumanth

Re: Regarding CSDM fundamentals on demand course

ssathya — Wed, 21 Jan 2026 06:07:10 GMT

when I try to create a case it is not showing the course name of CSDM in the dropdown list.It is showing only CMDB which I am currently doing.

Re: Regarding CSDM fundamentals on demand course

WataruS — Fri, 23 Jan 2026 06:29:47 GMT

Hi @ssathya

The same thing happened to me, but even though I chose the CMDB course, they were able to help me by attaching a screenshot.

Re: Regarding CSDM fundamentals on demand course

SumanthDosapati — Wed, 28 Jan 2026 17:28:01 GMT

@ssathya That is fine. Hope they solved your issue.

Accept the solution and mark as helpful to close the thread and benefit other readers.

Regards,
Sumanth

Re: Regarding CSDM fundamentals on demand course

VladiRashkov — Thu, 29 Jan 2026 12:43:06 GMT

I just did the same, no other option, except raising a case with a snapshot - Service Desk are quite responsive and helpful, so shouldn't be an issue, as long as we have passed the exam/quiz of course.

Re: Regarding CSDM fundamentals on demand course

VladiRashkov — Thu, 29 Jan 2026 12:44:40 GMT

Just explain in the ticket, what is this case raised for in terms of actual Exam/Quiz/Training name. Then they will be able to refer to the correct one, pretty quickly. pls. refer to the snapshot for reference.

Re: Regarding CSDM fundamentals on demand course

NAVACHANIKA — Thu, 05 Mar 2026 02:22:10 GMT

Hi @ssathya
I've tried four times and can't score higher than 73% on the CSDM Foundations Quiz. Any tips? Can you help me to better my score?

Re: Regarding CSDM fundamentals on demand course

Dinesh_Now — Thu, 05 Mar 2026 06:54:18 GMT

Create a support case following steps mentioned in this
https://learning.servicenow.com/lxp/en/get-started-with-servicenow-university-resources/submitting-a-support-case?id=kb_article_view&sysparm_article=KB0011167

If this address your question, please don't forget to mark this response correct by clicking on Accept as Solution and/or Kudos.

You may mark this helpful as well if it helps you.