question Service Operation Workspace in Community Central forum

Service Operation Workspace

AoifeS — Fri, 04 Oct 2024 14:23:14 GMT

Hi,

Please can anyone help me with an issue I am getting in Service Operations Workspace, for service requests.

The 'Requested for' field is showing as editable in Service Operations workspace, however in the backend of Service Now this is read-only.

Re: Service Operation Workspace

Sid_Takali — Sun, 06 Oct 2024 16:17:29 GMT

Hi @AoifeS You need to do some investigation around it, specifically in Client Script and UI Policies. Check any view specific client script or UI Policy making read only in Classic UI.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0783470

https://www.servicenow.com/community/developer-forum/make-form-read-only-in-native-view-but-editable-in-workspace/m-p/2575627

https://www.servicenow.com/community/developer-forum/make-a-field-editable-in-native-view-and-read-only-in-workspace/m-p/3022077