question Instance is offline and cant get into it in Community Central forum

Instance is offline and cant get into it

Cielo — Thu, 24 Oct 2024 14:50:10 GMT

I upgraded my PDI to Xanadu and is now offline and i cant access it anymore. can someone please check?

Re: Instance is offline and cant get into it

aizawaken — Thu, 24 Oct 2024 15:02:39 GMT

Hi @Cielo ,

I just tried to login to my PDI (Xanadu), and it returns the same as you , offline.
PDI is not allowed to confirm with Support team, so I think all we can do is just wait,,,,

Re: Instance is offline and cant get into it

aizawaken — Thu, 24 Oct 2024 15:05:04 GMT

HI again,
Once I saw the offline message, but now I can log in to my PID(Xanadu)!
Could you check in your end?

Re: Instance is offline and cant get into it

Sumanth16 — Thu, 24 Oct 2024 15:29:28 GMT

Hi @Cielo ,

ServiceNow supporting PDI instances. Try for one (or) two days. Just create another instance if you don't have any data and development in your PDI.

If you find it helpful, please mark my answer as correct so that it can useful to others.

Thanks & Regards,
Sumanth Meda

Re: Instance is offline and cant get into it

AndersBGS — Thu, 24 Oct 2024 19:11:49 GMT

Hi @Cielo

have you tried to access your PDI through https://developer.servicenow.com/dev.do? Is your PDI assign to you through https://developer.servicenow.com/dev.do?

If my answer has helped with your question please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

Re: Instance is offline and cant get into it

Hitoshi Ozawa — Wed, 30 Oct 2024 04:30:31 GMT

ServiceNow is no longer offering support for PDI. It's use at your own risk.

Sometimes, you'll be able to get the instance back after several hours. If not, try refreshing the browser.

If that doesn't help, will need to release the instance and get an new instance. Happened to me several times too.