question Released pdi because of service interruption in Community Central forum

Released pdi because of service interruption

JLMARKA_ — Mon, 28 Oct 2024 16:26:48 GMT

can anyone help me retrieve my pdi, please admin i have a company files on that pdi and i need to submit it on november 8 i cant recreate it again on a short notice pls help me here is my pdi on the url

Re: Released pdi because of service interruption

JLMARKA_ — Mon, 28 Oct 2024 16:28:01 GMT

i did released that pdi can i retrieve it? i panicked

Re: Released pdi because of service interruption

AndersBGS — Tue, 29 Oct 2024 07:23:38 GMT

Hi @JLMARKA_ ,

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

Wait, your instance should come online again after some time.
If you get tired of waiting, release your instance and request a fresh installation. Please Note, that everything that hasn't been backed up will be lost for good.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

Re: Released pdi because of service interruption

AndersBGS — Tue, 29 Oct 2024 07:24:40 GMT

Hi @JLMARKA_ ,

Sorry, just saw this post after I responded first time.... but no, if you have already released there is no option to get it back.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders