Script to write worknotes as a certain author

lss531 — Tue, 16 Apr 2024 20:03:20 GMT

I currently have a script within a workflow that writes worknotes to the RITM seen below. I want the author of the worknotes to be "system", and not the last user to update the workflow causing the notes to be written (ex: Jan closes the task before the code runs, so it appears as if Jan wrote the worknotes).

Script:

var grRITM = new GlideRecord('sc_req_item');

grRITM.addQuery('number', current.getValue('number'));

grRITM.query();

while (grRITM.next()) {

var worknote = "Worknote we are writing here";

grRITM.work_notes = worknote;

grRITM.update();

}

question Script to write worknotes as a certain author in Community Central forum

Script to write worknotes as a certain author