question Submitting comments in the Now Support Ideas portal? in Community Central forum

Submitting comments in the Now Support Ideas portal?

Tim Deniston — Fri, 01 Nov 2024 19:54:20 GMT

I found several ideas that I want to add comments to with Now Support's Ideas portal, but the ability to comment appears to be broken. Am I the only one? I'd like to submit a Now Support case for this, but I need to select one of my company's instances... it doesn't affect my one of my company's instances, but rather ServiceNow's instance. ¯\_(ツ)_/¯

To be more specific, I can view an idea and click the 'Comment' link near the bottom. This displays a rich text comment box and buttons to cancel or comment. After entering my comment and clicking Comment, nothing happens on the page. There are some errors in the browser console and some network activity happens (looks like communication with an ad server) but the comment goes nowhere.

I've tried in Chrome, incognito window, and Firefox and none of them work. Surely I'm not the only one....

Re: Submitting comments in the Now Support Ideas portal?

Tim Deniston — Fri, 01 Nov 2024 19:58:19 GMT

A bit more on the traffic that does actually work when clicking "Comment"...

Lots and lots of ad servers.

ml314.com
px.ads.linkedin.com
doubleclick.net
adservice.google.com
analytics.google.com

Why is it always the ads and analytics that continue to work, but the main service does not?

Re: Submitting comments in the Now Support Ideas portal?

patriksteciv — Mon, 04 Nov 2024 09:41:28 GMT

Hi @Tim Deniston ,

according to this KB1156757, users with access to NowSupport should be able to Comment without any limitation.

You can also try to log your case with NowAssist there (KB1637971). Hope this helps.

Re: Submitting comments in the Now Support Ideas portal?

Tim Deniston — Mon, 04 Nov 2024 12:25:34 GMT

Thank you for your reply, @patriksteciv. I think this is a technical issue with the site, not an access issue.

Here's a gif of my issue.

Here's how useful Now Assist is:

For anyone concerned about AI taking our jobs, I think we've got some time still.

Re: Submitting comments in the Now Support Ideas portal?

patriksteciv — Mon, 04 Nov 2024 12:33:55 GMT

That's sad, really not helpful.

Try to task NowAssist with logging a comment on your behalf, but I am afraid the answer will be the same generic reply.

Re: Submitting comments in the Now Support Ideas portal?

Tim Deniston — Wed, 20 Nov 2024 13:56:40 GMT

I created a Now Support case and they were able to attach my case to PRB1791312. They are still trying to identify a fix for the issue.

Re: Submitting comments in the Now Support Ideas portal?

ctsmith — Tue, 31 Dec 2024 17:03:06 GMT

Yep, I got the same problem. You're not the only one! Clicking that Comment button does nothing on any browser I try as well.