question Unable to use my PDI: Getting a Bad Gateway (502) Error in Community Central forum

Unable to use my PDI: Getting a Bad Gateway (502) Error

Avinash44 — Thu, 14 Nov 2024 13:38:47 GMT

Hi All,

I am unable to use my PDI for the past couple of days. Whenever I tried login to my instance, I am getting a Bad Gateway (502) error as a popup and after certain seconds, the entire page itself filled with that Bad Gateway Error. Because of this, I am unable to use my PDI.
Can anyone know how to fix this?

Thanks,
Avinash G

Re: Unable to use my PDI: Getting a Bad Gateway (502) Error

Ravi Chandra_K — Thu, 14 Nov 2024 13:51:10 GMT

Hello @Avinash44

Unfortunately there's no support for PDIs from ServiceNow.

Please release the instance and request for a new instance.

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra

Re: Unable to use my PDI: Getting a Bad Gateway (502) Error

Nikhil Bajaj9 — Thu, 14 Nov 2024 13:53:42 GMT

if it is Xanadu version, it may be down due to maintenance. You can wait for 1-2 days else release this instance and get a new one.

Regards,

Nikhil Bajaj

Re: Unable to use my PDI: Getting a Bad Gateway (502) Error

AndersBGS — Thu, 14 Nov 2024 20:10:52 GMT

Hi @Avinash44 ,

as you might know, there is no support available from ServiceNow in relation to PDIs, hence you’re limited to two options:

wait, it should come online after some time.
When you get tired of waiting, release your instance and request af f fresh installation.

If my answer has helped with your question. please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

Re: Unable to use my PDI: Getting a Bad Gateway (502) Error

Avinash44 — Fri, 15 Nov 2024 04:19:41 GMT

Thank you all for your replies, as suggested, I will wait for couple of days, If nothing works after that, then I will release this instance and request for a new one.

Re: Unable to use my PDI: Getting a Bad Gateway (502) Error

anubhavkapoor76 — Fri, 15 Nov 2024 04:26:21 GMT

@Avinash44 - It might be possible that a node is down on which your PDI is trying to connect.

As experts have said, wait for sometime (a day probably). If it dosent come back then request a new one

Re: Unable to use my PDI: Getting a Bad Gateway (502) Error

Harish Bainsla — Fri, 15 Nov 2024 04:33:49 GMT

Hi @Avinash44 you can request new instance because there is no support for it.

if my answer helps you mark helpful and accept solution.