question How to Hide Communicate tab in Service Operations Workspace in Community Central forum

How to Hide Communicate tab in Service Operations Workspace

ThanigaivelS363 — Thu, 21 Nov 2024 14:17:10 GMT

I recently updated the Service Operations Workspace ITSM Applications plugin, and now I see that the Communicate tab is visible in the Major Incident records. Is there a way to hide or disable this tab? Any guidance on how to remove it would be greatly appreciated.

Re: How to Hide Communicate tab in Service Operations Workspace

Jelly Ann Panan — Thu, 12 Dec 2024 07:12:55 GMT

Hi @ThanigaivelS363, I came across this issue as well and was wondering if you found a way to hide or disable the communicate tab in SOW. Any guidance or updates would be greatly appreciated.

Re: How to Hide Communicate tab in Service Operations Workspace

ThanigaivelS363 — Thu, 12 Dec 2024 13:49:27 GMT

Hi @Jelly Ann Panan , I modified the UX screen condition of 'Communicate' screen and excluded 'incident' table.
https://<instance_name>/nav_to.do?uri=sys_ux_screen_condition.do?sys_id=4fea442243b43110411a1e0e85b8f24d

(function showCommunicateTab(params) { var table = params.data.table; var sysId = params.data.sysId; var NEW_RECORD_SYS_ID = -1; if (gs.nil(table) || !gs.tableExists(table) || gs.nil(sysId) || sysId == NEW_RECORD_SYS_ID || table == 'incident') return false; return new sn_uib_tcm.CommunicationManagementUXFBaseUtil().canShowCommunicateTab(table, sysId); })(inputProperties);