How do you get a New/Add approval action on Requested Items in Service Operations Workspace?

VanPham — Fri, 31 May 2024 14:55:43 GMT

Hi Everyone 😊

I currently have a problem that I've been tasked with and it's to add an UI action onto approvers to 'add' or create a 'new' approver on Requested Items.

Steps that I've taken:

1. Clicked on any Requested Item.

2. Navigated to 'Related Records' tab of the Requested Item that has the 'Catalog Tasks', 'Approvals' & 'Group Approvals'.

3. Created new Action assignment.

4. Created new ACL.

5. Refreshed Requested item and no button to add 'new' approvers or 'edit'.

Currently that function is available for 'Group Approvals' & 'Catalog Tasks':

However, there's none for the Approvals:

I have found these knowledge articles pertaining to my requirement:

Edit or Add Approvers to RITM in Service Operation... - ServiceNow Community

Solved: Get Edit/Add option on Approvers Related List - ServiceNow Community

Solved: Agent Workspace - Get Edit/Add option on Approvers... - ServiceNow Community

I have tried to copy the method of what was done from these articles but to no avail, it still didn't appear.

Please see images of action assignment and ACL:

Any information or suggestion is appreciated, I would love it if someone just tells me that I'm completely in the wrong place as well.

Thanks,

Van

question How do you get a New/Add approval action on Requested Items in Service Operations Workspace? in Community Central forum

How do you get a New/Add approval action on Requested Items in Service Operations Workspace?