question Failed task validation in Community Central forum

Failed task validation

DagmaraPL — Fri, 29 Nov 2024 14:02:06 GMT

Hi,
I have completed a simple task in simulator following the instructions but the task is validated as failed. I make sure that I have all in line with the suggestion added to the "Failed" result ( I am not an admin, and I marked module as a favorite) . Shall I terminate the simulator and try again?

Re: Failed task validation

Sandeep Rajput — Fri, 29 Nov 2024 14:49:11 GMT

@DagmaraPL If you are following all the steps and still the task is failing then I recommend you to raise a support case with Now Learning support team to get this issue addressed. You can also try and request for another simulator.

Re: Failed task validation

DagmaraPL — Mon, 02 Dec 2024 09:55:46 GMT

Thanks a lot. I have one more question is there a necessity of saving the task? Maybe this is an issue? I keep on coming back to the same setting so everything is not saved. And other thing that comes to my mind: Is terminating the instance the condition of requesting for the new one? And is it not matched with a particular training? I really a bit confused with figuring out how does the lab and simulator work. I will appreciate all hints ( above all I got from auto support that helps but not solves the problem)

Re: Failed task validation

DagmaraPL — Tue, 03 Dec 2024 10:21:38 GMT

Actually, yesterday I found out what has happened. After finishing a next module of Welcome To ServiceNow training I found out that I need to impersonate my profile into Platform User ...It solved all my validation difficulties! I think it is not clearly stated in the training task that this particular profile has to be chosen. It would have saved me a lot of time looking for a solution!

Re: Failed task validation

ThiSam — Sat, 15 Feb 2025 20:14:30 GMT

estou o mesmo problema, como faz para representar meu perfil em Platform User ?