https://www.servicenow.com/community/community-central-forum/user-is-trying-to-assign-the-tickets-to-their-team-in-mobile/m-p/3118256#M1746 <P>User is trying to assign the tickets to their team in mobile.&nbsp;<SPAN>'Assigned to' field, the popup list does not contain any user names. How to rectify this. For admins its working fine.&nbsp;</SPAN></P> Tue, 03 Dec 2024 09:33:05 GMT partnerswat 2024-12-03T09:33:05Z https://www.servicenow.com/community/community-central-forum/user-is-trying-to-assign-the-tickets-to-their-team-in-mobile/m-p/3118256#M1746 <P>User is trying to assign the tickets to their team in mobile.&nbsp;<SPAN>'Assigned to' field, the popup list does not contain any user names. How to rectify this. For admins its working fine.&nbsp;</SPAN></P> Tue, 03 Dec 2024 09:33:05 GMT https://www.servicenow.com/community/community-central-forum/user-is-trying-to-assign-the-tickets-to-their-team-in-mobile/m-p/3118256#M1746 partnerswat 2024-12-03T09:33:05Z https://www.servicenow.com/community/community-central-forum/user-is-trying-to-assign-the-tickets-to-their-team-in-mobile/m-p/3118331#M1748 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/797125">@partnerswat</a>&nbsp;<BR /><BR />1) Please check if the group contains users and group and users are active.<BR />2) Check if the users who are part of the group are having itil role.<BR /><BR />Please mark it as helpful, if it resolves your issue.</P> Tue, 03 Dec 2024 10:33:24 GMT https://www.servicenow.com/community/community-central-forum/user-is-trying-to-assign-the-tickets-to-their-team-in-mobile/m-p/3118331#M1748 Community Alums 2024-12-03T10:33:24Z https://www.servicenow.com/community/community-central-forum/user-is-trying-to-assign-the-tickets-to-their-team-in-mobile/m-p/3118553#M1749 <P>Yes, This group contains 8 members and all are having ITIL role.&nbsp;</P> Tue, 03 Dec 2024 14:02:20 GMT https://www.servicenow.com/community/community-central-forum/user-is-trying-to-assign-the-tickets-to-their-team-in-mobile/m-p/3118553#M1749 partnerswat 2024-12-03T14:02:20Z https://www.servicenow.com/community/community-central-forum/user-is-trying-to-assign-the-tickets-to-their-team-in-mobile/m-p/3118554#M1750 <P>Its not listed the users name&nbsp;</P> Tue, 03 Dec 2024 14:02:47 GMT https://www.servicenow.com/community/community-central-forum/user-is-trying-to-assign-the-tickets-to-their-team-in-mobile/m-p/3118554#M1750 partnerswat 2024-12-03T14:02:47Z