https://www.servicenow.com/community/community-central-forum/incindents-using-templates/m-p/3118834#M1751 <P>Hello, when creating an Incident Template, can you lock down the short description field as to block people from altering any information.</P> Tue, 03 Dec 2024 19:54:14 GMT paulparment 2024-12-03T19:54:14Z https://www.servicenow.com/community/community-central-forum/incindents-using-templates/m-p/3118834#M1751 <P>Hello, when creating an Incident Template, can you lock down the short description field as to block people from altering any information.</P> Tue, 03 Dec 2024 19:54:14 GMT https://www.servicenow.com/community/community-central-forum/incindents-using-templates/m-p/3118834#M1751 paulparment 2024-12-03T19:54:14Z https://www.servicenow.com/community/community-central-forum/incindents-using-templates/m-p/3118979#M1752 <P><a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/821804">@paulparment</a>&nbsp;You can create an onChange client script on the short description field and check isTemplate flag inside it. If the isTemplate is true you can set the short description field to read only g_form.setReadOnly('short_description',true);</P> <P>&nbsp;</P> <LI-CODE lang="javascript">function onChange(control, oldValue, newValue, isLoading,isTemplate) { if (isLoading || newValue == '') { return; } if(isTemplate){ g_form.setReadOnly('short_description',true); } }</LI-CODE> <P>Hope this helps.</P> Wed, 04 Dec 2024 01:53:37 GMT https://www.servicenow.com/community/community-central-forum/incindents-using-templates/m-p/3118979#M1752 Sandeep Rajput 2024-12-04T01:53:37Z