question My PDI instance is not starting and says offline in Community Central forum

My PDI instance is not starting and says offline

ramsnow2024 — Fri, 06 Dec 2024 11:39:56 GMT

My PDI instance is not starting and it is saying offline and wait for few minutes. It is almost more than 3 hours and still offline. I made international trip and it was working fine over there. After I returned back to home country the instance is not starting. Initially it gave an error

Checking the connection
Checking the proxy and the firewall
ERR_CONNECTION_REFUSED

Now it is totally offline. I was using this instance everyday to make sure it does not get terminated. I missed just 1 day that was my travel back to home country.

How do I get this instance working.

Thanks

Ramesh

Re: My PDI instance is not starting and says offline

Ravi Chandra_K — Fri, 06 Dec 2024 11:50:00 GMT

Hello @ramsnow2024

Unfortunately, checking at the client side doesn't help as it would most probably at the ServiceNow side

All you can do is wait for more time, check after a day or two.

If it doesn't wake up, you have to request for a new instance

Please mark the answer as helpful and correct if helped.

Kind regards,

Ravi Chandra

Re: My PDI instance is not starting and says offline

ramsnow2024 — Fri, 06 Dec 2024 11:59:29 GMT

Hi Ravi

I am able to get into the instance but sometimes the Incident link work to fetch the records and when I click on again it is gives the below error.

The webpage might be temporarily down or it may have moved permanently to a new web address.

Thanks

Ramesh

Re: My PDI instance is not starting and says offline

Ravi Chandra_K — Fri, 06 Dec 2024 12:02:29 GMT

Can you provide the url you are accessing?

(as in instance.com/url).

If its a simple list/form type, it should open fine when the PDI is online.

Kind Regards,

Ravi Chandra

Re: My PDI instance is not starting and says offline

ramsnow2024 — Fri, 06 Dec 2024 12:09:09 GMT

https://dev277917.service-now.com

Re: My PDI instance is not starting and says offline

Ravi Chandra_K — Fri, 06 Dec 2024 12:12:28 GMT

Okay, ServiceNow regularly maintains/upgrades the PDIs and the downtime is expected.

When you got that message earlier, it might have been under maintenance. good to know it's back now.

Please accept answer as solution and mark helpful if helped.

Kind regards,

Ravi Chandra

Re: My PDI instance is not starting and says offline

ramsnow2024 — Fri, 06 Dec 2024 12:15:21 GMT

Hi Ravi

I am able to login, but unable to perform any actions inside. It is not showing the data. Sometime it works and sometime errors out and stay within the portal.

Do you think the instance cannot be used anymore so i need to release it and create a new one. Also is it possible to create a new one under the same email id.

Thanks

Ramesh

Re: My PDI instance is not starting and says offline

Ravi Chandra_K — Fri, 06 Dec 2024 12:18:13 GMT

If you do not have any important development work or anything to backup, you can release and request for a new instance.

I would suggest you to wait for sometime and check the behaviour, if not, then you can release it.

Yes, after releasing, it is possible to create a new one under the same email id.

Please accept answer as solution and mark helpful if helped.

Kind regards,

Ravi Chandra

Re: My PDI instance is not starting and says offline

ramsnow2024 — Fri, 06 Dec 2024 12:22:05 GMT

Thanks for your support

Re: My PDI instance is not starting and says offline

Ravi Chandra_K — Fri, 06 Dec 2024 12:26:17 GMT

@ramsnow2024,

If your query is answered, Please accept the solution and close the thread

Kind regards,

Ravi Chandra