https://www.servicenow.com/community/community-central-forum/enable-va-in-sow/m-p/3121918#M1772 <P>Hi All,</P><P>&nbsp;</P><P>I wanted to check if there's a way to enable Virtual Agent to be used by Live Agent in SOW. Reason behind this is for agent check with VA on the knowledge to use, processes to follow, etc vs having to search a vast knowledge base. Please let me know if this is doable.</P><P>&nbsp;</P><P>Thanks,</P><P>&nbsp;</P><P>-Shams</P> Fri, 06 Dec 2024 22:06:46 GMT Shomax 2024-12-06T22:06:46Z https://www.servicenow.com/community/community-central-forum/enable-va-in-sow/m-p/3121918#M1772 <P>Hi All,</P><P>&nbsp;</P><P>I wanted to check if there's a way to enable Virtual Agent to be used by Live Agent in SOW. Reason behind this is for agent check with VA on the knowledge to use, processes to follow, etc vs having to search a vast knowledge base. Please let me know if this is doable.</P><P>&nbsp;</P><P>Thanks,</P><P>&nbsp;</P><P>-Shams</P> Fri, 06 Dec 2024 22:06:46 GMT https://www.servicenow.com/community/community-central-forum/enable-va-in-sow/m-p/3121918#M1772 Shomax 2024-12-06T22:06:46Z https://www.servicenow.com/community/community-central-forum/enable-va-in-sow/m-p/3503210#M6262 <P><a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/692117">@Shomax</a>&nbsp; wondering if you were able to figure out how to add virtual agent to SOW.</P> Fri, 06 Mar 2026 17:06:46 GMT https://www.servicenow.com/community/community-central-forum/enable-va-in-sow/m-p/3503210#M6262 VaranAwesomenow 2026-03-06T17:06:46Z