question Re: Does ServiceNow be able to track the user who visits to the certain module and form? in Community Central forum

Does ServiceNow be able to track the user who visits to the certain module and form?

Richard - 1 — Fri, 13 Dec 2024 14:16:43 GMT

Our CEO wants to know how our module has been used by the users. Is the module popular and attractive by all users (visitors, update users and admin users)? or is the module only used by the update users? If ServiceNow is tracking this kind of user behavior, how are we able to see them? Is it a report or a service? Please help us understand. Thanks in advance!

Re: Does ServiceNow be able to track the user who visits to the certain module and form?

Sai Kumar B — Sun, 15 Dec 2024 13:26:36 GMT

@Richard - 1

There's no direct table for module tracking however, all the day-to-day user transactions will be tracked into the syslog_transaction table. For example, if any logged-in user opened a list of incidents, it will be tracked into that table as a transaction.

Re: Does ServiceNow be able to track the user who visits to the certain module and form?

Ravi Chandra_K — Sun, 15 Dec 2024 13:44:04 GMT

Hello @Richard - 1

as Sai said, every transaction is stored by syslog_transaction. But that's not reliable way for reporting as transaction logs are only stored for a week and report cannot be created on syslog_transaction table.

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra