question Re: Questions unavailable via catalog builder in Community Central forum

Questions unavailable via catalog builder

linoyv691904179 — Tue, 28 May 2024 14:23:43 GMT

Hi there,

I'm encountering an issue while trying to edit a catalog item using the Catalog Builder. My goal is to change the layout of some variables. I have successfully made similar changes in the past, in this catalog item, using the catalog builder. Now I am unable to do so. In the questions section, I receive the following message:

Thanks ahead

Re: Questions unavailable via catalog builder

Ron28 — Mon, 16 Dec 2024 19:39:33 GMT

Did you get to the bottom of this issue? One of my colleagues just showed me this same error. The link on the screen to information on the issue is not working either.
I've suggested my colleague works on the catalog item direct rather than via App engine studio.

Ron

Re: Questions unavailable via catalog builder

Ravi Chandra_K — Mon, 16 Dec 2024 20:33:22 GMT

Hello @linoyv691904179

1. Navigate to sc_template.list

2. Open the template with issue.

3. Under "Catalog Template Details", open the record with "Questions" as the Question value

4.Remove the contents of the Value field and Save the changes. This will remove the previously selected variable set, which will allow you to make modifications in the questions of catalog builder.

Please refer below article:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1118031

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra

Re: Questions unavailable via catalog builder

Ron28 — Tue, 17 Dec 2024 00:19:10 GMT

Thanks Ravi, in our case we don't use a template. I've checked the variable that was added to the Catalog Item most recently, inactivated the question/variable and checked again but still seeing the same "questions unavailable" error.

Ron

Re: Questions unavailable via catalog builder

Ravi Chandra_K — Tue, 17 Dec 2024 05:20:37 GMT

Is this in your PDI or Customer instance?

Re: Questions unavailable via catalog builder

Ron28 — Tue, 17 Dec 2024 22:16:02 GMT

It is in the Company DEV instance, not a PDI.

Re: Questions unavailable via catalog builder

Ravi Chandra_K — Fri, 20 Dec 2024 07:27:26 GMT

Hello @Ron28 and @linoyv691904179

I suggest you create a support case for this issue....

There might be internal facing known error KBs from their side....

Kind Regards,

Ravi Chandra

Re: Questions unavailable via catalog builder

PeterS530095213 — Fri, 12 Dec 2025 22:19:17 GMT

I experienced this issue and was able to 'recover' the catalog builder functionality by making the containers inactive. I suspect the container type and split formatters got out of whack. Reactivate them until you find the problem one. Hope this helps.

Re: Questions unavailable via catalog builder

Ron28 — Sun, 14 Dec 2025 21:49:30 GMT

Thanks Peter, we'll check that out.

Ron