question Colons not correctly displayed in knowledge article title in Community Central forum

Colons not correctly displayed in knowledge article title

ShriyaT — Tue, 24 Dec 2024 12:23:28 GMT

Hello

When we open the HR portal in the suggested result the colon is displaying correctly. But when we open the knowledge article it is showing incorrectly.

Please find the attached screenshot for your reference.

Thanks

Re: Colons not correctly displayed in knowledge article title

Ankur Bawiskar — Tue, 24 Dec 2024 12:46:28 GMT

@ShriyaT

I couldn't get the difference in both the images

Re: Colons not correctly displayed in knowledge article title

ShriyaT — Wed, 25 Dec 2024 05:54:13 GMT

@Ankur Bawiskar attaching the image here

Re: Colons not correctly displayed in knowledge article title

Ankur Bawiskar — Wed, 25 Dec 2024 06:49:31 GMT

@ShriyaT

did you check that KB in native view? what's present in the article body? the html part

Re: Colons not correctly displayed in knowledge article title

Community Alums — Wed, 25 Dec 2024 07:15:44 GMT

Hello @ShriyaT

To troubleshoot the issue check the knowledge article form and article in native view.

If everything looks good in the form then this can be cache issue. Clear the cache by cache.do and refresh the page in portal.

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps others find the solution more easily and supports the community!"

Thank You
Juhi Poddar

Re: Colons not correctly displayed in knowledge article title

ShriyaT — Wed, 25 Dec 2024 13:58:06 GMT

Hello,

Attaching the screenshot from native kb

After clearing cache, it is still showing as dot