question Re: Lost SN Community Profile in Community Central forum

Lost SN Community Profile

deepakvedne — Sun, 29 Dec 2024 08:31:01 GMT

Wondering how my SN community profile is reset.

I logged in this morning and all my articles linked to my profile are not there anymore.
Even if I login with my corporate email address, the community rank is reset to "Kilo Explorer".

Earlier I had "Mega Sage"

Any references so I can connect with anyone to fix this?

Here are my previous profile references:

From Bland to Grand: Decorating ServiceNow Forms L... - ServiceNow Community

About Deepak Negi - ServiceNow Community

Any help would be appreciated

Thanks

Re: Lost SN Community Profile

Mark Manders — Mon, 30 Dec 2024 06:55:41 GMT

Since these are 2 different profiles (user-id/831470 and user-id/378340) I don't think the 'old' one is reset. Are you sure your profile is linked correctly to these email address(es)? I can see your accomplishments on the 'old' account.

Assuming you are using the correct credentials, can you check the status of your account(s) on NowLearning and if you see nothing weird, log a case there?

Re: Lost SN Community Profile

deepakvedne — Mon, 30 Dec 2024 07:46:11 GMT

Yeah

I am logging in via correct credentials. Anyway I just logged a case on NowLearning

Re: Lost SN Community Profile

Ravi Gaurav — Mon, 30 Dec 2024 07:55:01 GMT

Hi @deepakvedne

Need your inputs here @David .

Re: Lost SN Community Profile

deepakvedne — Mon, 30 Dec 2024 07:56:44 GMT

Yeah I only have 2 accounts, one corporate and one personal. On both profiles, its Kilo Explorer only.

Raised a case on NowLearning, awaiting their response

Re: Lost SN Community Profile

jasonmarley — Wed, 22 Jan 2025 09:56:49 GMT

Hi,

Did you resolve this (or is it being resolved, as I see you aren't a Mega Sage yet)? The same has happened to my profile. NowLearning told me to raise an email to 'community@servicenow.com'. I did that but haven't heard anything back. Are you in contact with anyone that might be able to help me? I'd rather know either way whether it could / couldn't be sorted.

Thanks,

Jason

Re: Lost SN Community Profile

deepakvedne — Sun, 09 Feb 2025 03:05:30 GMT

My profile is merged to my another account with my partner credentials.

All activity is moved to that account.

You can raise a case with web_support@servicenow.com

Re: Lost SN Community Profile

jasonmarley — Thu, 03 Apr 2025 08:06:05 GMT

Hi @Ravi Gaurav , have you posted on the wrong thread here? Just thought I'd respond to you in case you were waiting.

Thanks,

Jason