question Any issue with ServiceNow docs or community sites? in Community Central forum

Any issue with ServiceNow docs or community sites?

Suggy — Thu, 02 Jan 2025 07:08:32 GMT

Hello......

From past few weeks, I am facing issue with ServiceNow docs and community links where the page doesn't load at all.

I simply get a blank page like this. This issue happens sporadically for random links. Upon clearing the cookies/cache, then it works.

Anyone facing this issue?

I also tried accepting the cookies, ignoring the cookies, tried all sorts of combinations and still face blank page issue.

Re: Any issue with ServiceNow docs or community sites?

Community Alums — Thu, 02 Jan 2025 07:20:13 GMT

Same happens with me, specifically for docs.

I open all the links in Incognito then it works

Re: Any issue with ServiceNow docs or community sites?

Gaurav Shirsat — Thu, 02 Jan 2025 07:25:47 GMT

Hello

1) Looks like issue due to Browser cache, Please release Browser Cache.

2) Accept Cookies

3) try in other browser/ incognito

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1630185#:~:text=Users%20are%20requested%20to%20clear,browser%20if%20the%20issue%20persists.

Thanks and Regards

Gaurav Shirsat

Re: Any issue with ServiceNow docs or community sites?

Suggy — Thu, 02 Jan 2025 11:35:29 GMT

Thanks for replying. Good to know that I am not the only person facing this issue 😉

Hope ServiceNow fixes this 😞

Re: Any issue with ServiceNow docs or community sites?

Suggy — Thu, 02 Jan 2025 14:48:16 GMT

This is **bleep** irritating. Over last few days several times docs and community posts are not opening properly. Each time opening incognito is killing. Sometimes when you open a URL in an existing incognito session, it fails to work. Closing incognito and opening a fresh one, then it works.

High time that ServiceNow fixes this.

Anyone knows how to report this to ServiceNow?