question Re: how supplier are communicated in source to pay in servicenow in Community Central forum

how supplier are communicated in source to pay in servicenow

SagarGadakh — Thu, 02 Jan 2025 12:39:49 GMT

Hi,

Need to know how supplier are communicated in source to pay in servicenow.

Re: how supplier are communicated in source to pay in servicenow

Runjay Patel — Sat, 04 Jan 2025 08:29:54 GMT

Hi @SagarGadakh ,

We have supplier workspace for them once they get onboarded. They will get invoice and PO information there.

RFP Invitation: An email is sent to selected suppliers with a link to the Supplier Portal.
Proposal Submission: Suppliers log in, submit their proposals, and receive confirmation.
PO Issuance: Once the contract is awarded, the supplier receives the purchase order and delivery details.
Invoice Submission: After delivery, the supplier submits an invoice through the portal, and status updates are communicated.
Feedback and Evaluation: After the payment, the supplier receives an assessment form for performance feedback.

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Re: how supplier are communicated in source to pay in servicenow

SagarGadakh — Mon, 06 Jan 2025 08:21:46 GMT

Hello,

Actually I am trying to send an email from Negotiation record. When I try to send an email from Negotiation record, the email is not delivered to the mentioned recipient. When checked in Emails table, the email remains in send-ready state, and email does not get delivered.

This is the actual concern.

Re: how supplier are communicated in source to pay in servicenow

SagarGadakh — Tue, 07 Jan 2025 12:59:15 GMT

Hello @Runjay Patel ,

This is the actual concern.

Re: how supplier are communicated in source to pay in servicenow

Runjay Patel — Tue, 07 Jan 2025 14:09:37 GMT

Hi @SagarGadakh ,

share the screenshot? Also are you trying in pdi or client instance? Are other notifications is getting triggered?

Re: how supplier are communicated in source to pay in servicenow

Runjay Patel — Wed, 15 Jan 2025 08:05:14 GMT

Hi @SagarGadakh ,

thanks for marking helpful if it resolved your query then accept the solution as well.