question ServiceNow Knowledge Article Feedback in Community Central forum

ServiceNow Knowledge Article Feedback

Karl F-V — Thu, 09 Jan 2025 16:22:05 GMT

Hi I just wanted to clarify, back in 2022 we made a suggestion for the ServiceNow Knowledge Article Feedback option to be available in the ServiceNow Platform as well as just on the portal.

Ive had a look and can not find anything to suggest that this is now available in the platform as well. The below only applies to end users, just wanted to confirm i am correct.

Sys property 'glide.knowman.feedback.enable_actionable_feedback_for_helpful' set to 'True'
Sys property 'glide.knowman.feedback.enable_actionable_feedback_for_rating' set to '3'

Cheers

Re: ServiceNow Knowledge Article Feedback

MahathiVeeR — Thu, 09 Jan 2025 17:14:01 GMT

Hi @Karl F-V ,

This should work on the Knowledge Service Portal, Some people have a separate KB Portal or page, it will work there and not on the normal Service Portal.

Does this clarify your question?

If my answer helped in any way, please mark it as ✅Correct & 👍Helpful

Regards,
Mahathi

Re: ServiceNow Knowledge Article Feedback

Karl F-V — Fri, 10 Jan 2025 09:18:41 GMT

Perfect many thanks