question Re: Instance dev273931 not waking up from hibernation in Community Central forum

Instance dev273931 not waking up from hibernation

TonyPrawirH — Tue, 14 Jan 2025 08:47:06 GMT

Hi!

My PDI dev273931 is not waking up from hibernation and is offline. Is there a way to restore the instance back online, or request a new one with data from the old instance?

Thank you

Re: Instance dev273931 not waking up from hibernation

Robbie — Tue, 14 Jan 2025 14:24:41 GMT

Hi @TonyPrawirH,

Just a courtesy heads up to let you know that you're not alone here. A large number of users in the community have reported the same. ServiceNow are clearly undertaking some maintenance/performing updates.

PDI's (Personal Dev Instances) are not supported, so I'm afraid, you'll just have to keep an eye out for when it comes back up. My instance has also been down for 24 hours.

To help others (and for me to gain recognition for my efforts), please mark this response correct by clicking on Accept as Solution and/or Kudos.

  Thanks, Robbie

Re: Instance dev273931 not waking up from hibernation

ILIYAK — Tue, 14 Jan 2025 14:35:00 GMT

Same here. PDI has not been available for 6 hours

Re: Instance dev273931 not waking up from hibernation

AndersBGS — Tue, 14 Jan 2025 15:44:53 GMT

Hi @TonyPrawirH ,

no, that is not a possibility. If you release your instance and request a fresh installation, all work that hasn’t been backed up will be lost,

Re: Instance dev273931 not waking up from hibernation

Farrah1977 — Tue, 14 Jan 2025 16:03:23 GMT

Same here no PDI at all today from 0900 GMT

Re: Instance dev273931 not waking up from hibernation

Kristen Dettman — Tue, 14 Jan 2025 16:30:41 GMT

Just hopping in to agree you're not alone. Mine has been up and down several times over the last week.

Kristen

Re: Instance dev273931 not waking up from hibernation

Robbie — Thu, 16 Jan 2025 09:18:16 GMT

Hi @TonyPrawirH,

Just in case you haven't seen or tried, the instances are back up. They've been back up for the last 24 hours or so....

Just a courtesy circle back for you.

To help others (and for me to gain recognition for my efforts), please mark this response correct by clicking on Accept as Solution and/or Kudos.

  Thanks, Robbie

Re: Instance dev273931 not waking up from hibernation

ImtiyazSabM — Fri, 16 May 2025 18:18:43 GMT

same here past two days my Instance is offline and still waiting.