question PDI is offline in Community Central forum

PDI is offline

Gopi22 — Wed, 15 Jan 2025 20:36:26 GMT

Hi Everyone,

My PDI shows as "The instance is offline. Please check again in a few minutes." Do anyone know how I can get the PDI back online ? Is there any support available for this ?

Thanks,

Gopikrishnan

Re: PDI is offline

Juhi Poddar — Wed, 15 Jan 2025 22:17:47 GMT

Hello @Gopi22

I encountered a similar issue previously, and my instance became available again after 2-3 days. I recommend waiting patiently for a couple of days, as it might resolve itself. If the instance remains offline even after 3-4 days, you may need to release the current instance and request a new one.

Note: There is no support for PDI.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

Re: PDI is offline

AndersBGS — Thu, 16 Jan 2025 06:32:47 GMT

Hi @Gopi22 ,

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

Wait, it should come online after some time.
Release your instance and request a fresh installation. Please note, all development work that hasn't been backed up will be lost for good.

Re: PDI is offline

PrashantLearnIT — Thu, 16 Jan 2025 07:45:14 GMT

Hi @Gopi22

When your ServiceNow PDI (Personal Developer Instance) goes offline, it usually happens due to inactivity. Instances are automatically reclaimed after a certain period of inactivity or become unavailable due to maintenance of PDIs.

Things to keep in mind-

ServiceNow does not have support available for PDI.
Usually, you can wait for some time if it says the instance will be available after the scheduled maintenance. You can wait around 3-4 days if you have some development done on PDIs without having a backup.
Another way is that you can release your current instance or request a new one if it's urgently required.

Please backup your changes every time, whenever you leave your PDIs after some development POCs to avoid unexpected delays.

Re: PDI is offline

Sandeep Rajput — Thu, 16 Jan 2025 08:21:47 GMT

@Gopi22 If you have already been waiting for quite some time then I suggest you to release the existing PDI instance and request for a fresh one. Unfortunately, there is no official support available for the Personal Development Instances and requesting a new instance is only solution available to resolve it.

Re: PDI is offline

Gopi22 — Thu, 16 Jan 2025 21:36:50 GMT

Hi Ander,

Thank you for the suggestion. To take backup, we only have one option which is to export the update set as XML and store it in our machine, right? Do you know any other ways, system can automatically take backup or something ? May be take backup every two weeks and upload the file to Github or Gitlab or anything.

Thanks,

Gopikrishnan

Re: PDI is offline

AndersBGS — Fri, 17 Jan 2025 06:21:35 GMT

Hi @Gopi22 ,

You can either utilize a repository for app creation or you need to manually export XML files. These are the only solutions that I'm aware of.

Re: PDI is offline

JaishreeR — Sat, 18 Jan 2025 04:36:48 GMT

Hi @Gopi22

I faced a similar issue and now my PDI is up and running after about 1 week.

If my response was helpful, please mark my answer helpful 👍 and accept as a solution ✅ so it can be valuable to others.

Thanks

Jaishree R