question Personal Instance (PDI) offline in Community Central forum

Personal Instance (PDI) offline

Claudia Vasquez — Thu, 16 Jan 2025 16:09:02 GMT

Hello everyone, can you help me how can I unlock my personal instance, it is offline

Re: Personal Instance (PDI) offline

AndersBGS — Thu, 16 Jan 2025 17:58:35 GMT

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

Wait, it should come online after some time.
Release your instance and request a fresh installation. Please note, all development work that hasn't been backed up will be lost for good.

Re: Personal Instance (PDI) offline

Sandeep Rajput — Thu, 16 Jan 2025 18:01:46 GMT

@Claudia Vasquez

If you have already been waiting for quite some time then I suggest you to release the existing PDI instance and request for a fresh one. Unfortunately, there is no official support available for the Personal Development Instances and requesting a new instance is only solution available to resolve it.