question creating duplicate change in bidirectional integration in Community Central forum

creating duplicate change in bidirectional integration

Anandkumar g — Fri, 17 Jan 2025 13:43:12 GMT

When I choose the assignment group during the initial change creation process, it creates two changes one at a time. I have used ebonding change integration 2 servicenow with bidirectional. There would be a change in the integration if I hadn't chosen the assignment group at first. Help us solve this problem, please.

Business Rule

When : After and Insert / Update

(function executeRule(current, previous /*null when async*/ ) {

var asmnt_grp = current.getDisplayValue('assignment_group');

var chg_type = current.getDisplayValue('type');

var approvs = current.getDisplayValue('approval');

// gs.addErrorMessage(chg_type);

//gs.addErrorMessage(approvs);

var queue = current.getDisplayValue('u_queue');

var ebond;

var flag = '';

if (current.comments.changes() && current.work_notes.changes())

flag = 'comments_notes';

else if (current.work_notes.changes())

flag = 'notes';

else if (current.comments.changes())

flag = 'comments';

if (current.operation() == 'insert') {

//if (current.correlation_display.toString() == '') {

ebond = new genericEbondingUtil().initiateEbonding(current.sys_class_name, current, 'insert', current.number.toString(), flag);

} else {

ebond = new genericEbondingUtil().initiateEbonding(current.sys_class_name, current, 'update', current.number.toString(), flag);

}

})(current, previous);

Re: creating duplicate change in bidirectional integration

Anandkumar g — Fri, 17 Jan 2025 13:45:57 GMT

Please help me to fix this issue

Please check this updates

Ebonding Service Account

Field changes•

2025-01-16 03:05:12

Correlation displayCHG0039637wasCHG0039636

Ebonding Service Account

Field changes•

2025-01-16 03:05:11

Correlation displayCHG0039636 Like this

Re: creating duplicate change in bidirectional integration

dhirennotani — Wed, 05 Feb 2025 07:03:57 GMT

Hi @Anandkumar g ,

Hope you are doing well.

If you are open to explore dedicated integration solutions for syncing changes and other entities between 2 servicenow instances, I would recommend you to try out a fully decentralized solution Exalate.

It provides you an access to it's groovy based scripting interface with ready to go templates and also a lot of documentation for syncing system/custom fields very easily.

We do offer a 30 day free trial incase you want to evaluate the product.

Thanks, Dhiren