question Re: My Instance failed to connect in Community Central forum https://www.servicenow.com/community/community-central-forum/my-instance-failed-to-connect/m-p/3153881#M2061 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/824144">@vuhoangr6</a>&nbsp;,</P> <P>&nbsp;</P> <P>As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:</P> <P>&nbsp;</P> <OL> <LI>Wait, it should come online after some time</LI> <LI>If you get tired of waiting, release your instance and request a fresh installation. Please note, all work that hasn't been backed up will be lost for good.</LI> </OL> <P>&nbsp;</P> Mon, 20 Jan 2025 21:35:38 GMT AndersBGS 2025-01-20T21:35:38Z My Instance failed to connect https://www.servicenow.com/community/community-central-forum/my-instance-failed-to-connect/m-p/3153186#M2058 <P>The contenxt issues when login instance in below:</P><P>&nbsp;</P><H1>failed to connect</H1><H2>The destination dev182320.service-now.com is not reachable.<BR />Contact your IT administrator with the following error:</H2><P>Connection refused</P> Mon, 20 Jan 2025 07:31:47 GMT https://www.servicenow.com/community/community-central-forum/my-instance-failed-to-connect/m-p/3153186#M2058 vuhoangr6 2025-01-20T07:31:47Z Re: My Instance failed to connect https://www.servicenow.com/community/community-central-forum/my-instance-failed-to-connect/m-p/3153881#M2061 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/824144">@vuhoangr6</a>&nbsp;,</P> <P>&nbsp;</P> <P>As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:</P> <P>&nbsp;</P> <OL> <LI>Wait, it should come online after some time</LI> <LI>If you get tired of waiting, release your instance and request a fresh installation. Please note, all work that hasn't been backed up will be lost for good.</LI> </OL> <P>&nbsp;</P> Mon, 20 Jan 2025 21:35:38 GMT https://www.servicenow.com/community/community-central-forum/my-instance-failed-to-connect/m-p/3153881#M2061 AndersBGS 2025-01-20T21:35:38Z Re: My Instance failed to connect https://www.servicenow.com/community/community-central-forum/my-instance-failed-to-connect/m-p/3153975#M2062 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/824144">@vuhoangr6</a>&nbsp;</P><P><SPAN>There is no support for PDI so apart from waiting u cannot do anything unfortunately. If it still does not comes up then please release n get a new one.&nbsp;</SPAN></P> Tue, 21 Jan 2025 03:33:48 GMT https://www.servicenow.com/community/community-central-forum/my-instance-failed-to-connect/m-p/3153975#M2062 dgarad 2025-01-21T03:33:48Z Re: My Instance failed to connect https://www.servicenow.com/community/community-central-forum/my-instance-failed-to-connect/m-p/3154101#M2063 <P>Hi&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/824144">@vuhoangr6</a>&nbsp; As there is no support for it either you have to wait or Request new instance&nbsp;</P> <P>If my answer helps you mark helpful and accept solution</P> Tue, 21 Jan 2025 06:10:39 GMT https://www.servicenow.com/community/community-central-forum/my-instance-failed-to-connect/m-p/3154101#M2063 Harish Bainsla 2025-01-21T06:10:39Z Re: My Instance failed to connect https://www.servicenow.com/community/community-central-forum/my-instance-failed-to-connect/m-p/3154115#M2064 <P>Hello&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/824144">@vuhoangr6</a>&nbsp;</P><P>Hello&nbsp;<a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/824144">@vuhoangr6</a>&nbsp;</P><UL><LI>I’ve noticed several queries recently about instances being offline, so you’re not alone. My PDI was also offline for some time.&nbsp;</LI><LI>Patience is key in this situation, so I recommend waiting a little longer. However, if the downtime is disrupting your work, you can release the instance and request a new one to continue your tasks.</LI></UL><P><FONT color="#800000">Please note,</FONT><SPAN>&nbsp;</SPAN>there is no support available for PDIs</P><P>Hope this helps!</P><P>&nbsp;</P><P><EM>"If you found my answer helpful,<SPAN>&nbsp;</SPAN><STRONG>please like and mark it as an "accepted solution".</STRONG><SPAN>&nbsp;</SPAN>It helps future readers to locate the solution easily and supports the community!"</EM></P><P>&nbsp;</P><P>Thank You<BR />Juhi Poddar</P> Tue, 21 Jan 2025 06:21:47 GMT https://www.servicenow.com/community/community-central-forum/my-instance-failed-to-connect/m-p/3154115#M2064 Juhi Poddar 2025-01-21T06:21:47Z Re: My Instance failed to connect https://www.servicenow.com/community/community-central-forum/my-instance-failed-to-connect/m-p/3160573#M2105 <P>Hello <a href="https://www.servicenow.com/community/user/viewprofilepage/user-id/824144">@vuhoangr6</a>&nbsp;</P><P>Thank You for marking my response as helpful.</P><P>I hope I have also answered your query well.</P><P>As per the new community guidelines, you can mark multiple answers as an accepted solution.</P><P>Could you please mark my response as well as an accepted solution.</P><P>&nbsp;</P><P>Thank You&nbsp;</P><P>Juhi Poddar&nbsp;</P> Tue, 28 Jan 2025 04:21:31 GMT https://www.servicenow.com/community/community-central-forum/my-instance-failed-to-connect/m-p/3160573#M2105 Juhi Poddar 2025-01-28T04:21:31Z