question My instance dev223870 is offline in Community Central forum

My instance dev223870 is offline

Thant1 — Fri, 24 Jan 2025 02:00:10 GMT

Hi, Seeking for help to wake my instance dev223870 as it has been down for some reasons since last week. All of a sudden, it was offline without any notices, I could not have time to prepare backup for all those undergoing testing and developments. I am trying to refresh it everyday but no help.

Would be thankful if someone could help me to resume my instance back online.

Regards,

Re: My instance dev223870 is offline

dgarad — Fri, 24 Jan 2025 02:21:49 GMT

Hi @Thant1

Unfortunately there is no support provided by service now on PDI.

If you get tired of waiting, release your instance and request a fresh installation. Please note, that any work that you might have done and haven't backed up will be lost.

Re: My instance dev223870 is offline

Harish Bainsla — Fri, 24 Jan 2025 03:04:06 GMT

Hi @Thant1 there is no support available for pdi either you have to wait or request new instance

If my answer helps you mark helpful and accept solution

Re: My instance dev223870 is offline

AndersBGS — Fri, 24 Jan 2025 06:29:59 GMT

Hi @Thant1 ,

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you're limited to two options:

Wait, it should come online after some time
release your instance and request a fresh installation. Please note, all work that hasn't been backed up will be lost permanently.

Re: My instance dev223870 is offline

amitshishod — Fri, 24 Jan 2025 06:42:38 GMT

Hello Buddy, Either you can back till it come online or you can release it and request a new instance.

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.