https://www.servicenow.com/community/community-central-forum/quality-assurance-standards/m-p/3161411#M2112 <P>Hello everyone,&nbsp;</P><P>I am trying to find some resources regarding quality assurance standards specifically regarding Ticket sampling guidelines. Quality&nbsp;audit processes. The goal is to find some industry standard to align with. I can provide more details if needed.&nbsp;</P> Tue, 28 Jan 2025 15:59:47 GMT GuldaW 2025-01-28T15:59:47Z https://www.servicenow.com/community/community-central-forum/quality-assurance-standards/m-p/3161411#M2112 <P>Hello everyone,&nbsp;</P><P>I am trying to find some resources regarding quality assurance standards specifically regarding Ticket sampling guidelines. Quality&nbsp;audit processes. The goal is to find some industry standard to align with. I can provide more details if needed.&nbsp;</P> Tue, 28 Jan 2025 15:59:47 GMT https://www.servicenow.com/community/community-central-forum/quality-assurance-standards/m-p/3161411#M2112 GuldaW 2025-01-28T15:59:47Z https://www.servicenow.com/community/community-central-forum/quality-assurance-standards/m-p/3161416#M2113 <P>Please note the environment is a shared services environment. The quality assurance is for interactions with customer care team for both internal and external customers.&nbsp;</P> Tue, 28 Jan 2025 16:01:10 GMT https://www.servicenow.com/community/community-central-forum/quality-assurance-standards/m-p/3161416#M2113 GuldaW 2025-01-28T16:01:10Z