https://www.servicenow.com/community/community-central-forum/add-users-to-review-req-ritm/m-p/3170950#M2163 <P>We would like the ability to have users within the enterprise be added to read and write to REQ/RITM. the user is not a requester or a part of the fulfilling team. the users must be able to:</P><P>&nbsp;</P><UL><LI><SPAN>view ticket in MyTickets</SPAN><SPAN>&nbsp;</SPAN></LI></UL><UL><LI><SPAN>Received the same notifications as the Requestor</SPAN><SPAN>&nbsp;</SPAN></LI></UL><UL><LI><SPAN>Comments</SPAN><SPAN>&nbsp;</SPAN></LI></UL><UL><LI><SPAN>Final report</SPAN><SPAN>&nbsp;</SPAN></LI></UL> Thu, 06 Feb 2025 19:27:51 GMT Toks Oyinloye 2025-02-06T19:27:51Z https://www.servicenow.com/community/community-central-forum/add-users-to-review-req-ritm/m-p/3170950#M2163 <P>We would like the ability to have users within the enterprise be added to read and write to REQ/RITM. the user is not a requester or a part of the fulfilling team. the users must be able to:</P><P>&nbsp;</P><UL><LI><SPAN>view ticket in MyTickets</SPAN><SPAN>&nbsp;</SPAN></LI></UL><UL><LI><SPAN>Received the same notifications as the Requestor</SPAN><SPAN>&nbsp;</SPAN></LI></UL><UL><LI><SPAN>Comments</SPAN><SPAN>&nbsp;</SPAN></LI></UL><UL><LI><SPAN>Final report</SPAN><SPAN>&nbsp;</SPAN></LI></UL> Thu, 06 Feb 2025 19:27:51 GMT https://www.servicenow.com/community/community-central-forum/add-users-to-review-req-ritm/m-p/3170950#M2163 Toks Oyinloye 2025-02-06T19:27:51Z https://www.servicenow.com/community/community-central-forum/add-users-to-review-req-ritm/m-p/3171098#M2165 <P>Hi,</P> <P>To modify a record that isn't yours is generally outside of the "requestor user" definition. This would then require the procurement of a business stakeholder license.&nbsp;</P> <P>&nbsp;</P> <P>If you're unsure, work with your account manager to understand what your contract allows.</P> Thu, 06 Feb 2025 23:32:58 GMT https://www.servicenow.com/community/community-central-forum/add-users-to-review-req-ritm/m-p/3171098#M2165 Kieran Anson 2025-02-06T23:32:58Z