question Escalate my help centre ticket in Community Central forum

Escalate my help centre ticket

Madhan27 — Fri, 07 Feb 2025 16:34:15 GMT

Hi Team,

Its been a week I have raised a ticket from my PDI regarding my CIS certification. Due to some technical reasons, my certification test was discontinued. And I was requested for a retake and created a ticket through the help center in my PDI. I am not getting any sort of response on the ticket.

Is there any way to escalate the ticket or call help desk, Kindly guide me on this.

TIA.

Re: Escalate my help centre ticket

Natan F Rosa — Fri, 07 Feb 2025 16:41:53 GMT

Hi @Madhan27

You can try contacting the webassessor support team and explain your situation, as this is where certification validation is carried out.

If my answer helps in any way, please mark my answer as correct.

Re: Escalate my help centre ticket

Madhan27 — Fri, 07 Feb 2025 16:55:14 GMT

Thank your for your pro active response, I did check with them. As they mentioned its related to retake we need to check with the now learning team. And they are not responding.

Re: Escalate my help centre ticket

Natan F Rosa — Fri, 07 Feb 2025 17:39:54 GMT

You're welcome @Madhan27 and I'm sorry I couldn't find a more accurate solution.

In this case, I don't know what we could do other than open another ticket referencing the previous ticket.

Maybe find a ServiceNow employee in your region via LinkedIn and ask if they know a channel to solve this problem and answer your questions.

If my answer helped in any way, please mark it as correct.

Re: Escalate my help centre ticket

Ravi Chandra_K — Sat, 08 Feb 2025 08:34:00 GMT

Hello @Madhan27

go to below website and check for toll free support contact numbers.

http://www.servicenow.com/support/contact-support.html

Explain your situation and ask them to look into the case... The case will get right attention.

Please mark the answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra