question Draft Article Messages in Community Central forum

Draft Article Messages

David Nottingha — Mon, 03 Jun 2024 16:11:28 GMT

For some time now I have been getting a number of notifications from the SN Community about "Draft articles" being submitted or recalled.

I am trying to figure out WHY I am getting these and what can be done about them. Here is a sample from today:

Re: Draft Article Messages

Mark Roethof — Mon, 03 Jun 2024 16:21:13 GMT

@Dan Bruhn @David Perhaps this is interesting info for you guys.

Re: Draft Article Messages

David — Wed, 05 Jun 2024 04:30:05 GMT

Thanks for sharing this, Mark. Will take a look.

Re: Draft Article Messages

David — Fri, 14 Jun 2024 15:29:00 GMT

Hi @David Nottingha ,

This is the response from Khoros Support:

"I have investigated this and found that the user "David Nottingha" has three roles: BlogAuthor, BlogEditor, and BlogPublisher. Since these roles are assigned to the user, they will get notifications about the Draft Articles.

Below are the role definitions which will help you understand how the blog permissions are set.

BlogAuthor: Can start and edit blog draft articles. BlogAuthors can edit the blog articles that they published.
BlogEditor: Can edit on articles that are in the Awaiting Review state. BlogEditors can send articles back to the BlogAuthor if there are changes required or can forward the article to the BlogPublisher for publication.
BlogPublisher: Can approve and publish articles that are in the Awaiting Publication state or send the article back to the BlogEditor if additional changes are needed.

Here is the documentation for your reference: https://community.khoros.com/t5/Blogs/Set-blog-permissions/ta-p/109113 "

One limitation of this is that you get notifications and have access to draft articles, even ones that you did not create. I'll see if there's a way around this but for now, that is how they've designed these roles. Hope that helps.

Re: Draft Article Messages

David Nottingha — Tue, 18 Jun 2024 12:38:45 GMT

@David Very interesting that I have these permissions! Since I am with a ServiceNow Partner and not ServiceNow directly if find it surprising that I have such access. I will check my partner portal profile to see what may settings are there.

My partner portal search did not result an any settings that I thought might apply here.

Re: Draft Article Messages

David — Tue, 18 Jun 2024 14:09:04 GMT

@David Nottingha It's likely tied to your ability to publish posts. Our platform is designed so someone who can publish their own Drafts can also view/publish (and receive notifications) other user's Drafts. Ideally, we want to limit this to yourself so I'm working with our 3rd party to see if there is a workaround for this. Otherwise, it might unfortunately be a limitation of the platform we'll have to live with for now.