https://www.servicenow.com/community/community-central-forum/approval-history-disappearing-for-itil-user/m-p/3175222#M2207 <P><SPAN>I'm working on workflow and I was told to change the type name in workflow. when I changed the type name everything is working fine for the admin user but for the itil user the approval history is disappearing as soon as he approves a request but if he rejects a request then he can see the approval history. I have checked for ACL's itil user has all the necessary rights and I have compared the workflow in DEV and TEST instance the triggering of workflow is same. So what is causing the approval history to disappear for itil user</SPAN></P> Wed, 12 Feb 2025 05:13:15 GMT SitaK 2025-02-12T05:13:15Z https://www.servicenow.com/community/community-central-forum/approval-history-disappearing-for-itil-user/m-p/3175222#M2207 <P><SPAN>I'm working on workflow and I was told to change the type name in workflow. when I changed the type name everything is working fine for the admin user but for the itil user the approval history is disappearing as soon as he approves a request but if he rejects a request then he can see the approval history. I have checked for ACL's itil user has all the necessary rights and I have compared the workflow in DEV and TEST instance the triggering of workflow is same. So what is causing the approval history to disappear for itil user</SPAN></P> Wed, 12 Feb 2025 05:13:15 GMT https://www.servicenow.com/community/community-central-forum/approval-history-disappearing-for-itil-user/m-p/3175222#M2207 SitaK 2025-02-12T05:13:15Z