Task Result: Failed - create a favorite for Self-Service > Knowledge.

ThiSam — Sat, 15 Feb 2025 20:54:23 GMT

Task Description: Pin the 'All' menu and create a favorite for Self-Service > Knowledge.

Task Instructions:

1.	Navigate to the User Menu (select the System Administrator avatar in the top right corner).
2.	Select Impersonate user.
3.	Locate and select Platform User [platform.user].
4.	Complete the impersonation request by selecting the Impersonate user button.

I have already performed the user Impersonate and pin in all then favorited the knowledge portal and explored the pages and it within this portal. However, the task result does not detect it.
And worse, the chat does not allow you to open a ticket. I don't know what else to do.

Re: Task Result: Failed - create a favorite for Self-Service > Knowledge.

Martin Friedel — Sun, 16 Feb 2025 06:17:49 GMT

Hello, have you checked already existing questions for this problem?
Try this solution: Solution

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If my answer helped you, please mark it as correct and helpful, thank you 👍
Martin

question Task Result: Failed - create a favorite for Self-Service > Knowledge. in Community Central forum

Task Result: Failed - create a favorite for Self-Service > Knowledge.

Re: Task Result: Failed - create a favorite for Self-Service > Knowledge.