https://www.servicenow.com/community/community-central-forum/usage-of-virtual-agent-chatbot/m-p/3182660#M2252 <P>Hello! Does anyone have benchmarks regarding VA or chatbots? Specifically, what percentage of the time do employees tend to use chatbots on employee portals to handle queries? We are trying to measure the success of our organization's ServiceNow VA, and I would love to be able to pair up our analytics with industry standards or benchmarks.</P> Wed, 19 Feb 2025 15:48:37 GMT Julie Prianos 2025-02-19T15:48:37Z https://www.servicenow.com/community/community-central-forum/usage-of-virtual-agent-chatbot/m-p/3182660#M2252 <P>Hello! Does anyone have benchmarks regarding VA or chatbots? Specifically, what percentage of the time do employees tend to use chatbots on employee portals to handle queries? We are trying to measure the success of our organization's ServiceNow VA, and I would love to be able to pair up our analytics with industry standards or benchmarks.</P> Wed, 19 Feb 2025 15:48:37 GMT https://www.servicenow.com/community/community-central-forum/usage-of-virtual-agent-chatbot/m-p/3182660#M2252 Julie Prianos 2025-02-19T15:48:37Z