https://www.servicenow.com/community/community-central-forum/report-based-on-specific-work-note-text-in-inc-and-ritm/m-p/3186441#M2313 <P>Hello,</P><P>&nbsp;</P><P>I am trying to create a report that shows me all Incidents og RITM's that contains a work note with a very specific text.</P><P>For example: Work note: "Automatic reminder: XXXXXXXXXX"</P><P>The report should therefore only show me the tickets that contains Work note *Automatic reminder*.&nbsp;</P><P>&nbsp;</P><P>Is this even possible?<BR /><BR />I have tried digging around but I couldn't find anything specific.</P> Mon, 24 Feb 2025 11:07:29 GMT Daniboo 2025-02-24T11:07:29Z https://www.servicenow.com/community/community-central-forum/report-based-on-specific-work-note-text-in-inc-and-ritm/m-p/3186441#M2313 <P>Hello,</P><P>&nbsp;</P><P>I am trying to create a report that shows me all Incidents og RITM's that contains a work note with a very specific text.</P><P>For example: Work note: "Automatic reminder: XXXXXXXXXX"</P><P>The report should therefore only show me the tickets that contains Work note *Automatic reminder*.&nbsp;</P><P>&nbsp;</P><P>Is this even possible?<BR /><BR />I have tried digging around but I couldn't find anything specific.</P> Mon, 24 Feb 2025 11:07:29 GMT https://www.servicenow.com/community/community-central-forum/report-based-on-specific-work-note-text-in-inc-and-ritm/m-p/3186441#M2313 Daniboo 2025-02-24T11:07:29Z https://www.servicenow.com/community/community-central-forum/report-based-on-specific-work-note-text-in-inc-and-ritm/m-p/3186816#M2323 <P>Works well Keywords.<BR />But it will also find tickets containing only Automatic. Is there a way to specify that the keyword is specifically "Automatic reminder"?</P> Mon, 24 Feb 2025 15:10:45 GMT https://www.servicenow.com/community/community-central-forum/report-based-on-specific-work-note-text-in-inc-and-ritm/m-p/3186816#M2323 Daniboo 2025-02-24T15:10:45Z