question I am unable to login to my instance in Community Central forum

I am unable to login to my instance

Navya — Thu, 06 Jun 2024 04:41:06 GMT

I am unable to login to my instance and when I try to reset password I am not receiving email to reset password

Re: I am unable to login to my instance

Dnyaneshwaree — Fri, 07 Jun 2024 12:39:41 GMT

Hello @Navya ,

Please add images and elaborate..

Re: I am unable to login to my instance

dgarad — Fri, 07 Jun 2024 12:53:21 GMT

Hi @Navya

for PDI refer to the below screenshot.

Re: I am unable to login to my instance

Dnyaneshwaree — Fri, 07 Jun 2024 13:11:25 GMT

Reset password from last option present in your image.

Go to the instance link. Add username and password given and if wrong then reset it from error message link then try to login using new password.

Re: I am unable to login to my instance

Navya — Fri, 07 Jun 2024 21:55:41 GMT

I have changed the user name and password of my instance a longtime ago from the default admin credentials. Even though I tried to reset the password from reset password/forget password option, I am not receiving email link to reset password.

Re: I am unable to login to my instance

Dnyaneshwaree — Mon, 10 Jun 2024 12:31:57 GMT

Hello @Navya ,

I have clicked on "Forgot your password" record then next page opens.

Clicked on "send reset link" then next page opened with details.

I have received mail in half min. Please check all the details and SPAM emails . Also check that your email is suitable for receiving email. If not use another email id.

Please accept my solution if it works for you and thumps up to mark it as helpful.

Thank you!!