Trouble with submitproducer api with customer service application scope

richardphon — Thu, 06 Jun 2024 14:49:00 GMT

Hello,

I have a requirement to create a record producer when a record is inserted to a custom table.

I use the submitproducer API. All is working fine in the global application scope (the record producer is created with variables filled). But when i use a record producer that is in the customer service application scope, nothing is created.

here's the code :

(function executeRule(current, previous /*null when async*/) {

var request = new sn_ws.RESTMessageV2();
request.setEndpoint('https://mydboxdev.service-now.com/api/sn_sc/servicecatalog/items/b919466b87928610ba0e4157cebb351d/submit_producer');
request.setHttpMethod('POST');

var bat = current.getValue('u_batiment');
var site = current.getValue('u_site');
var etage = current.getValue('u_etage');
var contact = current.getValue('u_contact');
var num = current.getValue('u_numero');
var compte = 'b4886d411b3891103901eb91604bcb5e';

var body = {'variables':{"account":compte,"site":site,"batiment":bat,"contact":contact,"numero_du_contact":num,"etage":etage}};

request.setBasicAuth('login','password');
request.setRequestHeader("Accept","application/json");
request.setRequestHeader('Content-Type','application/json');
request.setRequestBody(JSON.stringify(body));
var response = request.execute();

})(current, previous);

Than You for your help.

Richard.

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Trouble with submitproducer api with customer service application scope