question Service Interruption on PDA Instance in Community Central forum

Service Interruption on PDA Instance

senthilprab — Fri, 07 Jun 2024 11:09:44 GMT

We are currently experiencing a service interruption with our PDA instance, and are unable to access the login page at "https://dev184716.service-now.com/login.do". The following error message is being displayed:

"Service Interruption: This instance is unavailable.
If service does not restore promptly, please file an incident in the ServiceNow online Support Portal or contact Customer Support via phone."

We have already waited for some time, but the service has not been restored. Could you please advise on how to resolve this issue at the earliest?

Thank you for your prompt attention to this matter.

Re: Service Interruption on PDA Instance

Maik Skoddow — Sat, 08 Jun 2024 14:46:11 GMT

Unfortunately, there is no chance to get support for PDIs. You only can wait and hope that your instance will return. If not, you can also release your PDI instance and grab a fresh one.

Re: Service Interruption on PDA Instance

Mark Roethof — Sat, 08 Jun 2024 15:05:01 GMT

Hi there,

Same answer as always... PDIs are unsupported, there is no support for PDIs. Only thing you can do is:

1) Wait and hope

2) Request a new PDI

Don't get me wrong, just informing you, we all simply can't help you on this at all.