question Application Development Fundamentals on Demand Lab 6.3 Issue in Community Central forum

Application Development Fundamentals on Demand Lab 6.3 Issue

britolliver — Fri, 14 Mar 2025 02:06:49 GMT

Hi everyone,

I am currently taking the Application Development Fundamentals on Demand course and have made it to Lab 6.3 where the goal is to send an email. I have done all the necessary steps and re-did them to ensure I was doing everything correctly, but I am not seeing the emails as expected. I know for a fact that I am doing everything correctly because everything associated with this course and this particularly lab works up to this point and I double checked all the steps and logic. I am thinking something may be wrong with emails in my instance.

Additionally, when I initially looked at the emails created on today, there were emails that were sent today that I did not create (may have been a scheduled job that came with the instance). I closed my instance and opened it back up. Now I cannot see any emails created on today.

What can I do if I am stuck in a course like this?

Has anyone had this issue?

Should I move forward even though this is a very important part of the course?

Re: Application Development Fundamentals on Demand Lab 6.3 Issue

Medi C — Fri, 14 Mar 2025 02:35:43 GMT

@britolliver

Are you triggering the notification from an event? Or based on a record update?

Could you please share some screenshots from the notification?

is there a valid recipient? Is there an email set on the recipient profile?

Re: Application Development Fundamentals on Demand Lab 6.3 Issue

Juhi Poddar — Fri, 14 Mar 2025 03:58:02 GMT

Hello @britolliver

Lets debug this step by step:

Check if the Scheduled Script Execution is working as expected by clicking on execute now.
Check the event log by navigating to sysevent table. The state should be processed.
Check if the user you are trying to send notification has a valid email and notification is enabled.
Check if the email notification is triggered and sent successfully.

If the issue persists, please share a few screenshots for further troubleshooting.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

Re: Application Development Fundamentals on Demand Lab 6.3 Issue

britolliver — Fri, 14 Mar 2025 13:49:49 GMT

Hi,

Thanks for your reply! Regarding your bullet point:

"Check if the user you are trying to send notification has a valid email and notification is enabled.",

I used the course's recommended user but how can I validate that his email is acceptable and that his notifications are enabled?

Re: Application Development Fundamentals on Demand Lab 6.3 Issue

britolliver — Fri, 14 Mar 2025 13:58:41 GMT

Also currently, his email is george.washington@example.com

Re: Application Development Fundamentals on Demand Lab 6.3 Issue

Juhi Poddar — Fri, 14 Mar 2025 14:09:25 GMT

Hello @britolliver

That's fine.

You can check the notification is enable for that user in sys_user table.

I believe you are referring the ebook for the course.

Refer the section: Receiving Email notification from ebook.

Screenshot1 from ebook:

Screenshot2 from ebook:

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

Re: Application Development Fundamentals on Demand Lab 6.3 Issue

britolliver — Fri, 14 Mar 2025 14:09:41 GMT

Update.

After following your steps, I noticed that my events are not processing. I am going to try to figure out why, but I really don't know. Thank you.

Re: Application Development Fundamentals on Demand Lab 6.3 Issue

britolliver — Fri, 14 Mar 2025 16:30:13 GMT

Thank you! It looks like my notifications are enabled, but my events are not processing. They are staying in ready. When I manually choose to process them, the email doesn't send.

I followed every step and watched the videos. I am not sure why it isn't working but I really need to finish this course. Do you have any tips?

Re: Application Development Fundamentals on Demand Lab 6.3 Issue

Juhi Poddar — Sat, 15 Mar 2025 01:28:40 GMT

Hello @britolliver

You don't have to manually change the state. Now you know the issue is in event.

Next debugging step would be to check the script that triggers the event.

Check the event log if you are receiving the event parameters.

Also please share the script and few screenshots, that would help me to analyse the issue more clearly.

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You

Juhi Poddar

Re: Application Development Fundamentals on Demand Lab 6.3 Issue

Sandeep Rajput — Sat, 15 Mar 2025 02:04:28 GMT

@britolliver Please refer to this support article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0535129#:~:text=The%20user%20chose%20not%20to%20receive%20email%20notifications.&text=Go%20to%20the%20user%20record,send%20email%20to%20that%20user.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0538135

and see if they help you debug your issue.